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Calle 10 Norte y 15-20 Avenida, Playa del Carmen 77710, Mexico
+52 984 803 5023
10:00 am - 10:00 pm
Closed now
All hours
Tue - Sun 10:00 am - 10:00 pm
More Info
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1,730 Reviews from our TripAdvisor Community

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Showing 1,073: English reviews
Level Contributor
18 reviews
9 restaurant reviews
5 of 5 stars Reviewed yesterday NEW

We have never had kachapas before, so I am not really an expert on this, but the ones we had in this restaurant were delicious! It actually made me want to take a trip to South America :) fluffy, with fresh ingredients, avocado, yummy all the way and great value. Also the service was prompt and helpful.

Thank Mobynola
Level Contributor
7 reviews
7 restaurant reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a lovely meal here. Started by a taster of each of their traditional drinks, we found it hard to decide which one to go for because they were all nice. We were both really happy with our meals, though stuffed at the end. The service was lovely, very helpful and quick! Also the price was very reasonable. A... More 

Thank Danielle P
St. Thomas
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great consistant food always...the kachapas are a fluffy cloud of goodness with a warm buttery light pancake smoothered with shaved beef, black beans plantains, lettuce and a special cilantro sauce...wonderful to the taste buds...the drinks are fresh and healthy too... Passionfruit juice is divine...love the sour sop too...good family business....soulful food

Thank Geno S
Melbourne, Victoria, Australia
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had the most wonderful fresh meal here on our first night in Playa del Carmen - the owner was so friendly - he explained the different dishes and gave us a taster of all the juices before we ordered - he even gave us his recommendations of where to swim and which cenotes to go to!

Thank Katarina S
New York, New York, United States
Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have visited Kaxapa Factory several times over the past few years, and it consistently offers tasty, affordable, generously portioned and authentic Venezuelan food with great vegan/vegetarian options. If you're looking to avoid the touristy restaurants on Quinta Avenida but get reliable quality and a welcoming host, this place is perfect.

Thank Jessica M
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Not only is the food here absolutely delicious, it's also amazingly priced. for less than 20 US dollars, maybe even less that 15 dollars, you can feed two people with drinks and still have a little leftover for a snack. If you need something cheap and different from Mexican fare but want OUTSTANDING quality, come here! We ended up visiting... More 

Thank Nneka M
Level Contributor
99 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The owner is fantastic and explains the menu. Food is definitely Venezuelan and authentic. Does not deserve 5 stars compared to other restaurants in the area. Small restaurant with no breeze. Does not serve alcohol.

Thank VanillaAce
Los Angeles, California
Level Contributor
26 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had the Patacon with plantains, shredded beef, avocado & queso & it was awesome. My husband's arepas were great, as was my son's meal. The best part, on a blistering hot day was the fresh, ice cold juice we drank. Try the passion fruit or Venezuelan lemonade. Delicious!

Thank MagyarfromCA
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We liked it so much we went twice! The owners allow you to sample their juices and the intro to Venezuelan cuisine was great!

Thank Jassim U
Wigan, United Kingdom
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I visited Kaxapa Factory after reading about it on TripAdvisor and it did not disappoint. We each got a different starter, so we could share (we had cheese balls and fried plantain - delicious). They also give you a taster of each of their drinks, which was an excellent touch and led to me having a glass... More 

Thank VAI3064

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Restaurant Details

Rating summary
  • Food
    5 of 5 stars
    5 of 5 stars
  • Value
    5 of 5 stars
    4 of 5 stars
Average prices
$3 - $9
Latin, Vegetarian, Vegan, Venezuelan, South American, Gluten Free
Dinner, Breakfast, Lunch
Restaurant features
Takeout, Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Delivery, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Dining on a budget, Families with children
Open Hours
10:00 am - 10:00 pm
10:00 am - 10:00 pm
10:00 am - 10:00 pm
10:00 am - 10:00 pm
10:00 am - 10:00 pm
10:00 am - 10:00 pm
Location and Contact Information
  • Address: Calle 10 Norte y 15-20 Avenida, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 803 5023
The flavors of the Venezuelan family in Playa del Carmen, come and enjoy the Venezuelan food dishes, with vegetarian and gluten free options.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Kaxapa Factory and other visitors
5 questions
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Puerto Vallarta, Jalisco, Mexico

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Questions? Get answers from Kaxapa Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?