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PRICE RANGE
$80 - $200
CUISINES
Mexican
Meals
Dinner
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Reviews (238)
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All reviews sorbet wine pairing fine dining experience gift bag a michelin star restaurant culinary experience special dessert our honeymoon beautiful restaurant xcaret presentation chef dish paired mexico courses cuisine
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Reviewed 1 week ago via mobile

We stayed at Hotel Xcaret so we made dinner reservations for Ha restaurant. It was an additional $150/person with our all inclusive plan. We did the Valentine’s Day food tasting with wine pairing. Food was really good and so was its presentation. We were a...little worried about the dress code since our butler stated the dress code included wearing dress pants for men. My hubby didn’t have any dressy pants but we went anyways. He wore his back joggers with no problems! Even saw someone come in shorts so I guess they aren’t too strict about dress code.More

Date of visit: February 2021
Helpful?
Reviewed January 16, 2021 via mobile

My partner and I came here for my birthday dinner and every expectation of a Michelin star restaurant was met. The interior is stunning! The waitstaff was excellent from the moment we walked in and each course was a inventive, delicious take on Mexican cuisine....I especially appreciated the wine pairings which were interesting and allowed us to get a taste of the wines of Mexico. Throughout my whole experience every sense was delighted! We left happy, pleasantly drunk, and with a new perspective of Mexican cuisine. In my opinion this should be the number one restaurant in Playa Del Carmen. Also something I think adds to the experience is forgoing a look at the menu so each course comes as a wonderful surprise.More

Date of visit: January 2021
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Reviewed January 10, 2021 via mobile

Scam - don’t go there if you drink alcohol Dont get me wrong - service and the restaurant itself are amazing Food is surprising but overall very good I left extremely frustrated because of the bill My spouse and I don’t drink alcohol. We were...offered a juice option instead - 4 standard juices instead of 8 glasses of wine / spirits Believe it or not, we were charged the exact same amount as the wine pairing option, i.e circa 80$ for 4 juices This means you get 4 non alcoholic drinks for the price of 8 glasses of alcohol. I complained and the waiter was extremely sorry and annoyed. We had to pay the extra 80$ anyway. It push it to the extreme but if you want to charge the same amount you should at least offer 8 glasses to align you offer on the wine pairing. In case case (and any country) charging 80$ for 4 juices would be acceptable anyway Maybe a non drink option exists (hopefully) but the whole experience was ruined by this very non elegant gesture. Tourists are not just here to be ripped off.... what were you thinking ????More

Date of visit: January 2021
Helpful?2  
Reviewed January 5, 2021

The food was delicious and the presentation delightful. The waiters were attentive and very informed about each dish and drink. My sister does not drink alcohol and they provided a non alcoholic drink paired to each dish.

Date of visit: December 2020
Helpful?
Reviewed March 2, 2020 via mobile

This was a couples dinner for four people. We didn’t know what to expect. All we knew is: if we were staying at Hotel Xcaret, we simply could not pass up an opportunity to dine at a Michelin Star restaurant! I’ve photographed as much as...I could remember to. The nine-course meal, with wine pairings, was intimidating! All four of us were completely out of our element. All the dishes were fantastic, save the raw beef, which I didn’t know was even a “thing”?! If you’re a wine enthusiast, you’ll love this experience, as you’re served the best wines available in Mexico. There were two vintages that blew our socks off. Also, to that point: you don’t HAVE TO empty your wine glass! After nine tastings, we were ripped! Eeek! Be careful! The staff were incredible, as you would expect at a restaurant of this calibre. And our server was very well-spoken and patient in explaining each dish to us novices. Do yourself a favour and book a reservation here. For the elite gastronomy if nothing else! Incredible!More

Date of visit: March 2020
Helpful?2  
ThaliaP109, Propietario at Restaurante Ha', responded to this reviewResponded March 6, 2020

Dear C.Thompson, It is a pleasure for us to read that the experience in our restaurant was excellent, we appreciate not only your visit but the time to write this review; We will extend your comments to our collaborators who will be motivated to listen...More

Reviewed February 27, 2020

We loved it! Courses and wine pairing were amazing as was the staff. We had an amazing evening. If you are all about high quality dining then this is the place to go. A bit out of town but totally worth the trip. Very highly...recommended!More

Date of visit: February 2020
Helpful?3  
ThaliaP109, Propietario at Restaurante Ha', responded to this reviewResponded March 6, 2020

Dear hansNetherlands, We appreciate your time to write this positive review about our service and read that your experience was very pleasant. We hope that you will soon be able to visit us again and be able to offer you once again an experience that...More

Reviewed February 25, 2020

Every course was amazing and included wine pairings! Got to meet the chef too. Would do this again!!More

Date of visit: February 2020
Helpful?1  
DavidD12591, Otro at Restaurante Ha', responded to this reviewResponded March 6, 2020
Google Translation

Agradecemos su tiempo para escribir esta reseña positiva sobre nuestro servicio y leer que su experiencia fue del todo placentera....More

Reviewed February 18, 2020

My friends and I ate there on 2-10-20 and we all loved it, the service was good. The food had a very nice flavor and presentation. The service was good and they accomodated special request.More

Date of visit: February 2020
Helpful?2  
DavidD12591, Otro at Restaurante Ha', responded to this reviewResponded March 6, 2020
Google Translation

Agradecemos su tiempo para escribir esta reseña positiva sobre nuestro servicio y leer que su experiencia fue del todo placentera....More

Reviewed December 24, 2019 via mobile

Our dinner at Ha restaurant was one of the worst dining experiences my wife and I have ever had. First we had to wait outside in extremely hard rain and wind while the hostess chose to attend two people who did not have reservations and...who were wearing t-shirts, jeans and tennis shoes, which seemed to be the acceptable dress for this Michelin star restaurant, because that’s what everyone was wearing except us. The food was uneatable. Every dish was extremely salty and using far too much cream, butter or cheeses. The salt in the onion infused soup tattooed a burning salty taste on our pallets. It really was horrible. It was also very obvious that the proteins were virtually non existent and low quality with a rare appearance of any noticeable vegetables... the meal was like salty baby food. When the hostess (not waiters) asked how our meal was going we told her. The Chef (not the Chef you see in their ads) came to check on us and basically had no response, just listened and said nothing... he wasn’t the real Chef anyways though. The waiters served too quickly, they spoke too quickly and they didn’t have the ability to even notice that we didn’t like the food or that something was wrong. One tasting was basically oily cochinita pork with cold beans inside a wonton. We were told it was to be eaten by hand... it squirted oil and cold beans out that made a mess on your hands, table and clothing. As with the other dishes, it was salty with lack of any flavor. This dish had absolutely no business on the menu. We told them to STOP serving us after the 7th course. We simply couldn’t take it anymore, so we went to their bar and had a drink. No one approached us and said anything other than to present a bill for the beer I had drank... unbelievable since it’s an all inclusive resort. I can’t believe they charged me for beer. There were only 5 or 6 couples in this restaurant the whole night and I was told they were at 80% occupancy in the hotel. I think they over promise and under deliver with this restaurant and people have noticed and don’t want to waste their money. Now, I totally understand. They have a lot of work to do with this restaurant. Even their swirling water effect looked like it had dirty water in it. Their other water effect went off once in the 2-ish hours we were there... I guess it was working correctly. I must add that the lighting in the restaurant is such that you can barely see food presentation or what you’re eating on your plate, which is not a good thing. Lastly, they are totally misrepresenting their food and wine. The food looks nothing like what they advertise and they tell you that the fine wines are from California Mexico. I took a magnifying glass to a bottle and it said it was from Tijuana made by Tecate. Greeeeeat... They kept saying it’s all from the Valle de Guadalupe... which is still lovely Tijuana where we all know world renowned vineyards are in abundance. Lol.More

Date of visit: December 2019
Helpful?3  
Reviewed December 11, 2019

This place is an amazing experience unto itself. From the pre-fix menu to the wine pairings, this is amazing.More

Date of visit: December 2019
Helpful?
ThaliaP109, Gerente at Restaurante Ha', responded to this reviewResponded December 13, 2019

Dear SDTimTraveler, We appreciate your time to write this positive review about our service and read that your experience was very pleasant. We hope that you will soon be able to visit us again and be able to offer you once again an experience that...More

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Questions & Answers
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Arwen C
August 16, 2020|
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Response from thethompsonkid | Reviewed this property |
Oh yes, Resturant Ha is 150 USD per plate! It’s a 9-course meal w/ individual wine pairings. If you’re not crazy about fancy food and wine, you will not enjoy this. We only did it to say we dined at a Michelin star... More
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