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PRICE RANGE
$99 - $149
CUISINES
Mexican
Meals
Dinner
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Reviews (266)
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Reviewed January 23, 2023 via mobile

It was a really bad experience and the kind of the representative so bad and they are not with the customers. I was traveling for vacations in Playa del Carmen from Tennesse and this people do not understand that I did this reservation because we...are followers for the great Chef Carlos Gaytan but we were trying to this restaurant. The lady in the main for the restaurant said that We were not appropriate dress and I told them that I was not in that hotel and took me around 1 hour to be there but they did not care about it and she said sarcastic that maybe she can borrow me a pants and something else. I believe is not the chef Carlos Gaytan for this ridiculous setup but they did care and I ask to talk with the chef anyway. You’re in vacation and I am not wearing like to be in the beach but they did not accept and it was a bad situation after between my wife and I. I do not need to deserve this.More

Date of visit: January 2023
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Restaurant's Favorite
Reviewed June 16, 2022

This is a very unique restaurant. be prepare to taste some not so traditional dishes but they are good. Wine selection is very good.

Date of visit: August 2021
Helpful?1  
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Reviewed September 12, 2022

We loved this restaurant experience and the food was amazing. It is a 9 course meal with paired beverages consisting of small plates of food unlike anything you have probably ever tasted. The staff were very friendly and attentive! It does cost an additional $149/person,...but it is worth it! They will also add the tip to your room so you do not have to worry about that part of it as we did. Although they are all small plates, you will be full after as we could barely finish dessert when it came.More

Date of visit: September 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 31, 2022 via mobile

This restaurant far exceeded our expectations the food was delicious and authentic. The service was above and beyond. I would like to thank Saul and Ciriaco for their great service. The bar tending crew was also exceptional, they take the time to make your drink...and give you suggestions.More

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Reviewed August 12, 2022

We loved everything about this experience. Everyone was so professional we will definitely come back.

Date of visit: July 2022
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Reviewed November 3, 2021

We can only speak for ourselves, this experience was special in many great ways. Chef Gaytán was present, and what was really impressive and true to fine dining was the impeccable detailings to the entire experience. Muchas gracias to Maitre-D , Arturo, and his talented...staff, for bringing our dinner to life. Yes, this is considered very unique and yes to the flavors do not appeal to a wider audience, but we appreciated the artistry, the craft and the intent. Thank you so much for having us, we will be back.More

Date of visit: November 2021
Helpful?2  
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Reviewed October 31, 2021

Even if there is absolutely nothing to complain about the "regular" food served, the restaurant Ha is worth the money (USD 149) they do charge for a highlight of the holiday. Make sure, you dress appropriate, base cap and shorts will ruin the experience...

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2021

Well, I wish I had read some reviews here before I went to this restaurant with my husband. We stayed at Xcaret hotel and decided to have our anniversary dinner at a special place. I will tell what: That was the worst dinner I've ever...had so far.. it was so disappointing bc the chef has 1 Michelin star and we were expecting delicious flavors. Nope!!! The Ambiance is cool , service is good , but the food.. served us samples of appetizers that you can't identify, taste just bland, and you keep expecting that things will get better at the next course, but it never happens. The you think that at least the main course will save the day.. and there it comes a very dry pork with some drops of sauce on the plate and 2 tortillas (one for each). Oh geez.. we were laughing for not to cry. The least awful food was the desert which were simple cookies samples and a chocolate sample. Honestly, we talked to so many other guests at the hotel that had dinner there and NOBODY said they liked it. At best I heard a men say.. "well, it was an experience " hmm! You know what is ironic? That is the only restaurant you need t pay apart when staying at the hotel... and the only one that disappoints. So, my most sincere advice for who stays at the hotel: enjoy the wonderful restaurants that ar included, you will.have delicious food an outstanding service.More

Date of visit: October 2021
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Reviewed September 22, 2021 via mobile

Dressed in very nice shorts and a button down shirt but didn’t meet the dress code (any long pants and any closed toed shoes). But they wanted the money bad. Before they would let me cancel the manager came out with some old pants and...sent me to change. Needless to say, they didn’t fit. When I returned without wearing the pants they suggested I just wear them unbuttoned and the fly open with a longer shirt. A little insane. Also, someone could have told me when I booked but it sounds like this isn’t uncommon. They just need your $$$ so they make you feel awful for not bringing pants.More

Date of visit: September 2021
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Reviewed July 29, 2021

Don’t waste your time or money. Absolute worst part of our Xcaret experience. I am actually getting angry just thinking about/reliving last night while writing this review. We spent all of that extra money for the worst meal of our lives. Oh, and fellas, don’t...forget to bring long pants. To Mexico. Where it’s 90+ degrees everyday. 🙃 Can’t get into Ha without them. And there’s no refund if you purchase & change your mind. So again, just….. DON’T. This restaurant is called Ha because it’s a joke. Just not a funny one.More

Date of visit: July 2021
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2021

My family and I live in Playa del Carmen and regularly use the Xcaret parks. We also heavily promote them among our friends and family when they visit. Recently we tried to make a reservation to the special Sunday brunch at Hotel Xcaret. When I...called, I was passed from team member to team member and no one was sure if I could actually make a reservation (we have been to brunch before and know that you can). Finally I was told it was too soon to make the reservation and to call back in a couple of weeks, which I did. At that time, I was asked my name, phone number, email, number of people and date and time that I would like to visit. I gave all the information requested and was told that I would be sent a link so that I could pay. A few days before our brunch, I still had not received an email so I called to confirm. I was told that I did not have a reservation and that there was not space to accommodate my family and our special guest. I asked the young man who attended me to ask if they would consider "fitting us in" and that we would be flexible with the time. He told me he would send me an email with the answer. I asked to speak to a supervisor, but was hung up on. I tried calling back, but then no one would answer. When I finally made contact, he told me that we could not attend on our scheduled date. To sum it all up - we are locals that support Xcaret and their parks. They provide great experiences and great food. We were extremely disappointed with what happened and the way it was handled. I hope the growth of the parks and Grupo Xcaret does not get in the way of making sure that their local audience (which pays full price for this particular experience) can also take part in la vida Xcaret.More

Helpful?1  
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Reviewed June 21, 2021

The crown jewel of Hotel Xcaret’s culinary collection, Restaurante HA’ features the talents of Carlos Gaytán, and although he will forever remain the first Mexican Chef to receive a Michelin Star for his “Mexique” in Chicago it is with all the trappings of a luxury...resort that HA’ aims to achieve so much more. Defined as “Water” in the Mayan language, a sense of flow established on arrival and continuing through an immersive space surrounding a cylindrical glass fountain, guests are seated on plush banquettes abutting crisp linens, the service gratuitously pleasant such that no want or need goes unfulfilled. Not included in Hotel Xcaret’s all-inclusive package, and open to the public via reservation only, HA’ suggests a seven-course menu complete with Wine or non-alcoholic pairings, an opening volley of Lemongrass and Lime afloat on Aloe refreshing the palate alongside raw Hamachi and a flash-fried Artichoke Amuse. Combining French technique and the finest ingredients with Mexican Sauces and Spices, while many courses also implement elements of modernism, Venison Tartare makes a grand entrance thanks to scoops of Liquid Nitrogen-frozen Huitlacoche before dissolving into a kaleidoscope of flavors, the King Crab to follow equally mesmerizing thanks to fresh Peas and Salmon Roe dancing around delicate Panna Cotta. Indifferent to the pairings, both versions a bit steep in comparison to Haute Cuisine that outpaces HA’s price point, course three arrives as confit Duck tucked in a small package surrounded by superlative Pipian plus a hint of mint while the Yucatan’s love of grilling sees a floret of Cauliflower complimented by Coriander and preserved Black Truffles. Served at a pace customized to each table’s preference, neither to brisk nor lingering, sweeter Beverages begin to arrive as plates grow more rich, Chef Gaytan’s Mi Cuit Foie Gras with Red Fruit Mole as good as one will find anywhere in Paris before Al Pastor arrives in a deconstructed but entirely delicious form. Blessed by unrivaled access to Ingredients, plus ideas cultivated across Mexico’s rich history, Dessert sees traditional Chilate matched to a textbook Marquesita enlivened by Truffle Foam prior to Coconut Milk Horchata accompanying a Mascarpone Meringue spiral atop Pear Ribbons and Charcoal Ice Cream. Charged extra for Espresso, bold Beans from Chiapas sipped slowly over Ice with Mignardises including distinctive Bon Bons and Truffles, it is after settling the bill that guests are sent on their way with pleasantries and a signed menu, plus a boxed a boxed Alfajor and a new understanding of modern Mexican Cuisine.More

Date of visit: June 2021
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Reviewed June 14, 2021 via mobile

Las Cuevas at Hotel Xcaret is AMAZING! Leodegario and the entire staff are so attentive. 5 star service! The meat selection is spectacular. The ambiance in the cave just adds to the amazing dinner experience.

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Reviewed April 29, 2021 via mobile

Last night of a family trip (5 adults) we reserved HA' to celebrate my 50th birthday. My husband and I ate at Ha twice before and wanted to share the experience. In short this restaurant does not handle groups well. Our meal took over 3.5...hours and I the person celebrating, had to leave after 3 hours because my RLS kicked in and I was in excruciating pain. Our reservation was at 7:30pm, it was 10:30pm and We still had 3 course left! We saw 3 other couples start after us and finish before us. Everyone gets the same meal. There needs to be a warning not to book more than 2 diners at a time. Or more training of the employees on serving family groups. When you pay $795 usd ($149 each) you expect better service. (This is the only extra cost dinner restaurant at the resort) On a positive mention, the next morning (our check out day) the restaurant HA' did send my special birthday dessert to our room with our breakfast order.More

Date of visit: April 2021
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Reviewed April 25, 2021

First trip a door review, ever! On Friday night we ate dinner at the resort. Within 20 minutes all of us were in the bathroom with diarrhea. At las Cuevas I went to the bathroom and every stall I checked has splatter from diarrhea that...night. This is so gross. Two days later we still have explosive diarrhea from that night and a bad stomach. I’m writing this back in Texas, with food poisoning, going to the bathroom every hour or so...More

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Arwen C
August 16, 2020|
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Response from Chris T | Reviewed this property |
Oh yes, Resturant Ha is 150 USD per plate! It’s a 9-course meal w/ individual wine pairings. If you’re not crazy about fancy food and wine, you will not enjoy this. We only did it to say we dined at a Michelin star... More
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RESTAURANTE HA', Playa del Carmen - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Restaurante Ha'

Restaurante Ha' is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5