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KEEL Restaurant at The Carmen Hotel

Claimed
Reserve a Table
2
Tue, 6/25
8:00 PM

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Our Keel Restaurant & Beach Club is located on the beach in the award-winning The Carmen Hotel, features an exquisite variety of innovative specialties. The freshest seafood, sushi, steaks, pizza, pasta and open-fire grilled specialties, as well as sensational Mexican cuisine and daily specials all prepared with local and organic ingredients. Breakfast features all the traditional favorites including some local specialties. For lunch, savor our fresh ceviche or sushi, amazingly fresh salads, indulge in wood-fired pizza, try our tasty bar entrees featuring the best gourmet burger in town. Indulge yourself in a candlelit dinner under the stars. Keel is an experience that delights the palate and
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
CUISINES
Mexican, Sushi, Bar, Seafood, Grill
FEATURES
Reservations, Takeout, Outdoor Seating, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Accepts Credit Cards, Table Service
Reviews (480)
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285 results
Traveler rating
239
23
10
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LanguageEnglish
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Traveler rating
239
23
10
4
9
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All reviews chicken piccata sushi eggs benedict chilaquiles mango guacamole salad octopus burger tacos electronic music amazing food our waiter nice dinner fine dining lunch or dinner great restaurant
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1 - 10 of 285 reviews
Reviewed 4 days ago

We came by for breakfast at the beginning of our trip. Our omelettes and pancakes were outstanding, and so was the service. We came back a second time, and our waitress Elizabeth remembered our names and what we ordered. She’s a big part of the...More

Date of visit: June 2019
1  Thank mattmaherr
Concierge_TheCarmen, E-concierge at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded 2 days ago

Dear Mattmaherr,, We would like to thank you for choosing our restaurant Keel by The Carmen like first option to enjoy the little paradise called Playa del Carmen; It was a pleasure having you. We are very happy to learn that your visit was great,...More

Restaurant's Favorite
Reviewed November 7, 2018

If you want good music, vibes and food this place has it all. Super slick hotel in a great and safe area.Usually have events so you don't have to figure out what to do. Usually one or two people stand out on your trips, whether...More

Date of visit: November 2018
1  Thank J B
DirkU35, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded November 8, 2018

Thanks a lot for your excellent review. We are delighted to read that we have exceeded your expectations. And we are ready to do it over and over again, of course. Sooo, see you soon?

Reviewed May 15, 2019 via mobile

Wonderful place right on the beach! Savahi was a great server and made us feel very welcome! Drinks were reasonably priced, atmosphere was great, and the bathrooms were the cleanest I’ve seen in Playa! Highly recommend it for just a few drinks while shopping or...More

Date of visit: May 2019
Thank jeffc422
ConciergeTC, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded May 17, 2019

Dear jeffc422, Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor users. We are delighted to read that you found a nice and peaceful getaway at our Keel restaurant and that we have succeeded in...More

Reviewed May 14, 2019 via mobile

Great location right on the water super friendly staff and great food love the tunes . Beautiful day great place to enjoy.More

Date of visit: May 2019
Thank P1171FLbarbarab
ConciergeTC, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded May 17, 2019

Dear P1171FLbarbarab, Thank you so much for your lovely comments :) We really appreciate it the time and great opinion you share with all the readers from this very important platform! We hope to continue offering the great service that made a remarkable moment for...More

Reviewed April 22, 2019 via mobile

Really bad service, it took them an hour and a half to serve us, and they didn’t offer anything to compensate, and the waiter Braulio was very rude I will definitely never come back!More

Date of visit: April 2019
1  Thank MondoCarlos2013
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded April 27, 2019
Google Translation

Estimado Carlos, Gracias por tomarse en tiempo de mandar su reseña. Nos sorprende mucho su calificación de una estrella, que...More

Reviewed April 3, 2019

Thanks to Danny our server who went above and beyond to make us feel super comfortable. She even surprised us with an anniversary dessert. She was amazing. Also the food was incredible.More

Date of visit: March 2019
1  Thank Giovanna C
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded April 3, 2019

Dear Giovanna C, It was a total honor to have you here with us! Thank you very much for your amazing review! At Keel Restaurant at The Carmen Hotel, we strive to give the best service, always. Your comments are awesome and they motivate the...More

Reviewed April 2, 2019 via mobile

We recently stayed in Playa Del Carmen. We ate breakfast here five days in a row.... the views, the atmosphere, the food, the mango mimosas and our waitress, Elisabeth was amazing!!!! Elisabeth spoke fluent English and gave helpful info about the area... she even remembers...More

Date of visit: April 2019
Thank idahogirl81
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded April 3, 2019

Dear idahogirl81 Thank you for choosing us as spot for your lovely breakfast at Mexico! We are really proud with our staff and we really appreciated all your fascinated comments for them because this make them really happy and enjoy more of their work every...More

Reviewed March 31, 2019

After 7 years coming to Playa, we found this little gem this year while walking on the beach. The wooden patio, off the sand was inviting, comfy, with live music and after a quick view of the menu, we were hooked! They have a bit...More

Date of visit: March 2019
Thank marcaquebec
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded April 3, 2019

Dear Marcaquebec, Thank you for selecting our Keel Restaurant at The Carmen Hotel. We are so honour to received amazing guests like yourself and we are so happy to know that we exceed your expectations! Thank you for your review and for share your amazing...More

Reviewed March 13, 2019 via mobile

Right on the beach. Great service and food! Enjoyed the live music as well. Would definitely go back.More

Date of visit: March 2019
Thank Grenier716
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded March 17, 2019

Dear Grenier716, Thank you for selecting our Keel Restaurant. We are very happy to learn that your visit was to your absolute likings. Thank you for your review and rest assured that we look forward to pampering you once again! We have updated our entertainment...More

Reviewed March 12, 2019 via mobile

Food was absolutely delicious, great atmosphere and friendly hosts. Thank you so much for the magnificent experience.More

Date of visit: March 2019
Thank robertsfamilycircus
Isabelle_TheCarmen, Director General at KEEL Restaurant at The Carmen Hotel, responded to this reviewResponded March 17, 2019

Dear Robertsfamilycircus, Thank you very much for your amazing review! As you know, the opinion of our guests is essential for us, because it allows us to know firsthand what we can improve for the future and also motivate the whole team to continue working...More

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Questions & Answers
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996tatianag
May 19, 2019|
AnswerShow all 3 answers
Response from Concierge_TheCarmen | Property representative |
Hello Madame! Thank you for contact us. Allow me to inform you that if you are a guest you don't need to pay for the lounge chairs in or roof top, but DECK 5 is open for public, if you want to visit us you just need to have... More
1
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laureneme
December 27, 2017|
Answer
Response from Gabrielle G | Reviewed this property |
Hi! Yes they do however I believe I overheard them say the dinner was booked! I would give them a call if possible! Best of luck!
0
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jab801
December 9, 2017|
Answer
Response from Concierge_TheCarmen | Property representative |
Good morning, Jab801 We do make reservations, you are also welcome to come; though. We hope to see you soon! Kind regards
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