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Ambasciata D'Italia

Certificate of Excellence
$$ - $$$
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5ta Avenida Con Calle 24, Playa del Carmen 77710, Mexico
+52 984 873 3621
Today
12:00 pm - 11:00 pm
Open now
See all hours
Hours:
Sun - Sat 12:00 pm - 11:00 pm
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482 Reviews from our TripAdvisor Community

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Showing 183: English reviews
stamford, ct
Level Contributor
377 reviews
256 restaurant reviews
common_n_restaurant_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

After spending the morning window shopping on 5th Avenue, we decided to have lunch here. The weather had turned warm, and we wanted to avoid getting sunburned, so we opted to dine inside. It was very pleasant looking up at the balconies with plants and feeling not a care in the world. We were 5 people and ordered a pizza... More 

Helpful?
Thank reginalampert
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Many thanks for your word, it's a perfect description of what we try to give to our customer everyday. We will wait for you to taste more from our italian menù! More 

Sutton, Canada
Level Contributor
75 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

We went here last night January 14th and the pizza and wine was excellent, the best pizza I have had in Mexico to date.

Helpful?
Thank Y8928KTstevens
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Dear customer, we worked hard to reach have a good pizza, and this kind of review are the kind of thing that remember us giving that our best effort bring to quility. Many thanks to appreciate our Pizza and wine. More 

Las Vegas, Nevada
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

Staff was very supportive on a very busy night (Christmas Eve). As not all places were open, there was a huge demand for tables. Some people in line were extremely rude, yet the staff dealt with everyone in a great manner. Service was exceptional, food was very good. Loved everything about the place, we went back 3 days later.

Helpful?
Thank bigdog830
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Dear customer we always try to be kind with everyone and all of us thank you a lot for notice it and gice us such a good reviews. We alwyas wait for you here whenever you come in playa. many thanks More 

Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 weeks ago

In my experience this isn't the best dinner solution. I thought it was a nice looking restaurant, but the feeling the staff gave were not good. I my opinion some of the staff were ignorant and not observant. but at least the salad I got were good.

Helpful?
Thank Katesorensen
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Dear customer, we are happy you could appreciate our salad, we will work to make the service as good as the food. Thank you for showing us where we can grow More 

2 reviews
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I wasn't satisfied with the food, it was not what I expected, and the service was not the best, the waiter wasn't upserwant..

Helpful?
Thank Malene J
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Dear Customer, thank yuo for you review, it will help us on grwoing more and give alwaysa a better service and a more delicious food. Come back and try other things from our Menu More 

Campobasso, Italy
Level Contributor
90 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

We saw this place few times and we decided to have lunch there. The place is really nice and clean. The waiter (Edi I believe was his name)was very nice and accommodating especially when I asked a dish with a different pasta from how it was listed on the menu. Pizza was very nice (I am Italian and a great... More 

Helpful?
1 Thank Carlo D
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

It's a honor for us to receive good reviews about our resturant, especially if made from an Italian customer. Many thanks! More 

Dallas, Tx
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

The place is really cool and they have great service. We started with a cheese board that's out of this world fresh and delicious. The Cadillac Gold Margarita is so refreshing, tasty and easy to drink that you can't go wrong. We ended with a sausage and mushroom pizza that was amazing. We went on out last night or we... More 

Helpful?
Thank JG_Mty
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Many thanks for you reviews, it's a pleasure for all the team to receive such a good compliment. Thank you and we will wait you to taste more from our menù! More 

Houston
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago via mobile

The topical Mexican SCAM they try to charge you 25-30% for service. Always pay in pesos using the wireless machine and don't let them charge you for the service. The only Italian about this place is the name. They doesn't know how to cook. They fresh catch of the day was really bad either. Lobster rissoto was a shame. Please... More 

Helpful?
Thank Hueso
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Dear Customer, we are really sorry about your experience. We always ask about the amount of service our customer like to leave. Maybe this time we misunderstood something and we apologize for this. Hope to have you back to test someone else of our dishes prepared by our italian chef. More 

Toronto, Canada
Level Contributor
35 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

The food at this restaurant is absolutely amazing and that we had to come back and have lunch there for a second day in a row. The first day, had the spaghetti with mussels and clams (clams are to die for). Only thing is that, I wish there was more clams. Second day, had the spaghetti Carbonara. The notable part... More 

Helpful?
Thank ES4164
MARCELA A, Public Relations Manager at Ambasciata D'Italia, responded to this review

Many thanks for your reviews! It's a pleasure for us when our customers spend such a great word on us. All the staff who helped you enjoying your meal thanks for spending that time with us. Hope to have you back and try something more from our menu More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 weeks ago via mobile

We've enjoyed both a lunch and dinner here. The food is very good with authentic Italian entrees and pizzas. The hostess is especially welcoming.

Helpful?
Thank NGTChicago
MARCELA A, Director de Relaciones Públicas at Ambasciata D'Italia, responded to this review

Our italian chef try to bring the true italian taste in everything we serve, and the service is always a priority too. Thanks to appreciate our effort. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
$15 - $30
Cuisine
Italian, Pizza
Meals
Drinks, Lunch, Dinner, Late Night
Restaurant features
Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Takeout, Reservations, Outdoor Seating, Seating
Good for
Special occasions, Kids, Large groups, Families with children, Business meetings, Romantic
Open Hours
Sunday
12:00 pm - 11:00 pm
Monday
12:00 pm - 11:00 pm
Tuesday
12:00 pm - 11:00 pm
Wednesday
12:00 pm - 11:00 pm
Thursday
12:00 pm - 11:00 pm
Friday
12:00 pm - 11:00 pm
Saturday
12:00 pm - 11:00 pm
Location and Contact Information
  • Address: 5ta Avenida Con Calle 24, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 873 3621

Questions & Answers

Questions? Get answers from Ambasciata D'Italia staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?