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What you can expect during your visit
  • Face masks required for staff in public areas
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $30
CUISINES
Steakhouse, Seafood, Mexican, International, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (3,172)
Filter reviews
2,437 results
Traveler rating
1,741
505
126
43
22
Traveler type
Time of year
LanguageEnglish
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Traveler rating
1,741
505
126
43
22
Show reviews that mention
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Reviewed 2 days ago via mobile

THIS is the meal you are looking for in Playa del Carmen! Just off 5th Avenue, the setting is welcoming and decor is simple and elegant. We were greeted by Alejandra who immediately made us feel at home. Happy hour drinks 2-for-1 until 6pm and...they are generous! I had the sangria and my husband had the house margarita. Abraham R. was our server and he was outstanding! He answered our questions, was warm, attentive and FUN! Ceviche and guacamole as appetizers were delicious and oh so fresh. Not over seasoned, the ingredients & flavors stand out on their own. Our kids had the “best tacos of their life” with the Al pastor. Flambé shrimp and the green sauce chicken enchiladas for our entrees, over the top! We enjoyed the street performers just outside, they were talented and not at all intrusive. A lovely local flavor to the experience. Summary: 5 star service, delicious food with generous portions, tasty drinks and a fantastic value. We will definitely return!More

Date of visit: October 2021
Helpful?
Reviewed 5 days ago

My husband and I were vacationing in Playa del Carmen, México & found this quaint restaurant! Breakfast was fresh & the staff were very attentive. The sea breezes were so refreshing & we went back for lunch & dinner during our stay & found the...cuisine to be very unique. The presentation was very nice in everything we ordered. It’s so refreshing to have this kind of service, food & location amongst hundreds of other rest in Playa del Carmen. We would definitely go back to Carboncito’s when we return back to the Riviera Maya & highly recommend this place & their hotel Cielo. Great job Carboncito’s 🙌More

Date of visit: October 2021
Helpful?
Reviewed 6 days ago

Carboncitos Restaurant has many amazing things! The food, the service, location, and some things that make you feel in an a unique place. I can’t wait to eat the pulpo! Is my favorite. Is a peaceful atmosphere for everyone!

Date of visit: October 2021
Helpful?
Reviewed 1 week ago via mobile

First of all, Alejandra is the amazingest. She converted my poor attempt at speaking Spanish and my hard-to-find location into a successful dinner delivery. She deserves a raise. And whoever hired her deserves a raise too. The food! I ordered chicken fajitas and fish tacos,...not realizing that each of them is enough dinner for one person. No matter. They were so good, I ate everything. I like the hot hot sauce a lot too. If you have a stomach, eat here.More

Date of visit: October 2021
Helpful?
Reviewed 2 weeks ago

i stop by this by often and use it as my office from time to time. it's great when i find a place where the staff has great energy..More

Date of visit: September 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded 1 week ago

Thank you so much for your kind review! We are honored to be your office space! We truly appreciate the time you took to write this review for us and including all the details of our ambiance.! Reviews like this help us to know we...More

Reviewed 3 weeks ago

Tortilla chips not crispy, very softened, way too salty & cold tomato soup with not pasilla Chile at all!!!! 35 wasted minutes waiting for a bad dish. I did not get to main course Better go somewhere elseMore

Date of visit: September 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded 6 days ago

Hi Radikall, Thank you for taking the time to write your review. We take all reviews seriously and saw you were disappointed with your experience with us at Carboncitos. First please accept our sincere apologies for not creating our usual great dining experience that so...More

Reviewed 4 weeks ago via mobile

Been coming here for 16 years and even though we stayed at all inclusive this time- we had to stop in for their 2/1 margaritas and chicken fajitas….they were awesome as usual. We will be back in November, love you guys. Tim and TracyMore

Date of visit: September 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded 1 week ago

Thank you so much for your spectacular words! We truly appreciate the time you took to write this review for us and including all the details of your visit, especially that you are a repeat customer for 16 years!! That in and of itself says...More

Reviewed September 5, 2021

My favorite place to eat in Playa del Carmen period!! The food is super delicious. The restaurant decor is beautiful! And… the service is fantastic. All the servers were friendly and attentive. We got to meet the owner and she is amazing as well. Attentive...making sure everything was going great. She even gave us suggestions of places to check out. Highly recommend! Definitely going back !More

Date of visit: August 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded 1 week ago

Thank you so much for your amazing words! We truly appreciate the time you took to write this review for us and including all the details of your visit and meeting Alejandra! Reviews like this help us to know we are on track and going...More

Reviewed August 30, 2021

If you want to try amazing Food in a Mexican gourmet environment, right next to 5° Avenida with a side ocean view and really nice service... you can't miss carboncitos! For me it was not just great food but also great moments with friends 😊...loved it! Btw They make it special when it's someone's birthday:)More

Date of visit: August 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded September 5, 2021

Thank you so much for your amazing words! We truly appreciate the time you took to write this review for us and including all the details of your visit and our birthday treats! Reviews like this help us to know we are on track and...More

Reviewed August 29, 2021 via mobile

An amazing restaurant with great food and an awesome decor. Located very close to the beach, it’s a perfect place to chill . The warmth of the servers and special attention by Steven the owner has made lasting memories in my mind. Would love to...go back again. A must visit when you are in Playa del Carmen!More

Date of visit: August 2021
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded September 5, 2021

Thank you so much for your review and kind words! We truly appreciate the time you took to write this review for us and for mentioning the details about our location. Reviews like this help us to know we are on track and going in...More

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Questions & Answers
Ask a question
Victoria A
August 17, 2018|
Answer
Response from janwest030 |
They do!
0
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Google Translation
sandyfranklin2000
February 18, 2018|
Answer
Response from HotelCielo | Property representative |
No, I am sorry we do not.
0
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Carrie R
February 4, 2018|
AnswerShow all 2 answers
Response from Liz H | Reviewed this property |
Carrie, I did not see the Dish being physically served, however, I know for a fact that, of they are asked kindly, they will serve just as you want your order. I personally do not like green peppers as much, I asked them... More
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Frequently Asked Questions about Carboncitos

Yes, Carboncitos offers takeout services.

Yes, Carboncitos is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Carboncitos is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5