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Ratings and reviews

Certificate of Excellence2016 - 2019 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $30
CUISINES
Steakhouse, Seafood, Mexican, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (3,067)
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2,355 results
Traveler rating
1,668
499
125
42
21
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Time of year
LanguageEnglish
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Traveler rating
1,668
499
125
42
21
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All reviews tacos shrimp flambe guacamole pork caesar salad al pastor burrito steak seafood hotel cielo his head salsa wheel mexican food table side ate here people watch
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Reviewed 1 week ago

The best Mexican food in playa! Its always a fun time with The staff and great margaritas. We always like that they can make a great cesear salad table side and flamed deserts. You can always count on having fresh fish or a great burger....More

Date of visit: February 2020
Helpful?
HotelCielo, Propietario at Carboncitos, responded to this reviewResponded 1 week ago

Thank you so much for this detailed review! It truly means so much to us that you took the time to write this for us and mention our staff and our specialties too. Every review, especially now, is very important to us. We hope to...More

Reviewed 2 weeks ago via mobile

OMG!!!! This is a great option to order TO GO!!! My family order a Mayan dish to share and Cochinita Pibil 1 Kilo and we past a excellent time at home with Carboncitos Delivery don’t forget call....More

Date of visit: June 2020
Helpful?
HotelCielo, Propietario at Carboncitos, responded to this reviewResponded 1 week ago

Thank you so much! It truly means so much to us that you took the time to write your review. Every review, especially now, is very important to us. So great that you had some regional specialties! We hope to see you soon once things...More

Reviewed March 26, 2020

Carboncitos Wow … Just Wow!!! Be it Breakfast, Lunch, Apppetizers, Supper, Drinks, Desserts … The Best Food and Bevvies Around with the Most Exceptional, Smiling and Fun Staff. Tasteful, fresh, well prepared, you won’t go hungry and you will be seeing if you can fit...More

Date of visit: February 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded April 8, 2020

Wow just wow this review!!! We so appreciate you as family for coming for so long. It is our highest compliment to be able to see smiling faces at what we have worked for so many years. We know this took time and thought to...More

Reviewed March 16, 2020 via mobile

Restaurant was recommended so decided to try it, it was a total disappointment. Mango Margarita not sure if it had any tequila. Appetizer calamari was a waste of money- little rubber rings. Chicken fajitas was delicious, Grilled octopus so so, chewy & rubbery, rosemary cubed...More

Date of visit: March 2020
Helpful?1  
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 17, 2020

Hi Ernie, thanks for taking the time to write your review. Sorry we did not meet your expectations. We would like to take this opportunity to address your comments for your feed back is important. As for the Margarita, all drinks we have a mandatory...More

Reviewed March 10, 2020 via mobile

Cute and clean....goes downhill after. Food just ok. Lukewarm. Staff try to please. Tourist trap right off 5th. Don't bother.More

Date of visit: March 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 12, 2020

Hi Agostinho, thanks for taking the time to write your review Not sure why you felt we are a tourist trap, but then again, we are smack in the middle of a giant tourist town, and by no means a tourist trap, we are and...More

Reviewed March 9, 2020

Went here to eat on the recommendation of a friend who has wintered in Playa del Carmen for 20+ years. Cute restaurant but we should have heeded the "danger signal" which was our waiter serving margaritas and bottles of wine on his head! The four...More

Date of visit: March 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 12, 2020

Hi GHBither, Thank you for taking the time to write your review. I will admit sometimes I get a little emotional when I read reviews like this ... but the restaurant business does not have room for this , so I will put my emotions...More

Reviewed March 8, 2020 via mobile

We just love this place. We went there at the end of January. Even though we went to an all inclusive resort, we have to go to Carboncitos. Their food is amazing and tasty. The staff is so friendly. They have live music twice a...More

Date of visit: January 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 12, 2020

Thank you so much for your amazing review! We appreciated that you and your husband came in repeatedly during your vacation. That is the best compliment we could have. We enjoyed getting to know you. Thank you for taking the time to write this and...More

Reviewed March 6, 2020

I have dined at this restaurant on a number of occasions since I moved to Playa del Carmen. It is in a great location at the corner of world famous Fifth Avenue and 4 Street. The restaurant has a number of outdoor tables and inside...More

Date of visit: February 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 7, 2020

Thank you so much for your wonderful review! The details really help other members who have not visited us get an idea of who we are. Thank you for the time in writing this for us! Please consider staying with us in our Hotel Cielo...More

Reviewed March 5, 2020 via mobile

Found this place while strolling along 5th Avenue- great spot!! Outstanding menu, friendly staff and very good food. Many dishes cooked to order table side- generous servings of well prepared food. Definitely a place to return! Many strolling street entertainers stop at your table for...More

Date of visit: March 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 7, 2020

Thank you so much for strolling and finding us! Your details really help other members who have not visited us get an idea of who we are. Thank you for the time in writing this for us and mentioning specialties like table-side prepared dishes. Please...More

Reviewed March 4, 2020

We stopped for a few drinks and this place was great for happy hour with 2 for one- and their drinks were regular size. Not the smaller ones that many have for happy hour. The waiter brings drinks to you with them on his head...More

Date of visit: February 2020
Helpful?
HotelCielo, Owner at Carboncitos, responded to this reviewResponded March 7, 2020

Thank you so much for your exciting review! We are so happy you were please with our happy hour. WE hope to have you in for a meal sometime. Please consider staying with us in our Hotel Cielo on your next visit. Remember to book...More

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Questions & Answers
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Victoria A
August 17, 2018|
Answer
Response from janwest030 |
They do!
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sandyfranklin2000
February 18, 2018|
Answer
Response from HotelCielo | Property representative |
No, I am sorry we do not.
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Carrie R
February 4, 2018|
AnswerShow all 2 answers
Response from Liz H | Reviewed this property |
Carrie, I did not see the Dish being physically served, however, I know for a fact that, of they are asked kindly, they will serve just as you want your order. I personally do not like green peppers as much, I asked them... More
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