Dear Patron,
My apologies for the confusion. Allow me to clarify your questions.
WATER: At both of our restaurants, we offer the same choices to our clients as the majority of restaurants in Merida, and around the world... More
Dear Patron,
My apologies for the confusion. Allow me to clarify your questions.
WATER: At both of our restaurants, we offer the same choices to our clients as the majority of restaurants in Merida, and around the world: 1. filtered (house water at no cost) 2. bottled water( at an extra cost) 3. sparkling water (at an extra cost). Our clients have their choice.
BREAD: We do not and have never charged our clients for bread, olive oil, or balsamic. And we never will. It is our pleasure to provide "extra" of anything so that our clients have an excellent dining experience. Bread is always available upon request at no extra charge. If you have your receipt, and you were charged mistakenly for any of the above, please let me know and we will immediately reimburse you.
SERVICE: Our service is something we pride ourselves on. As in many places around the world, when you can't offer your clients the space you would like, you do your best to provide them with excellent food, and service. Oliva Kitchen was not initially meant to be a dine-in place. However, we are pleased that the majority of our clients love the intimate atmosphere. If you do not enjoy it, we now have a second Italian restaurant, Oliva Enoteca within a block of the other one, and it is significantly bigger(calle 47 corner with 54). It is a also Italian (some dishes from Oliva Kitchen), but with a large variety of wines, new pastas, new antipastos, and main courses of beef, chicken, fish and salmon.
WINE GLASSES: We pride ourselves quality. Every wine that we serve at our restaurants, we have personally tried, and believe our clients will enjoy when they pair it with our food.
Our 23 oz crystal wine glasses, and our standard 5 oz pour fills a a quarter of the glass. Larger wine glasses are for the benefit of the client. They have the room to properly savor, smell, and see the consistency of the wine.
Our small individual decanters at Oliva that are served with the wine glass, provide our clients with the security that they are being served the standard 5 oz they ordered. We also use the same wine glasses at Oliva Enoteca, and we can not compromise the quality of our stemware in order for the "pour" of a glass of wine to only "appear" larger.
Please let me know if you have any other questions.
Best,
Melissa Marcelletti
Owner/Manager
