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Hacienda el Mortero

Certificate of Excellence
$$ - $$$
As featured in 3 Days in Cancun and 1 other guide
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
+52 998 848 9800
6:00 pm - 12:00 am
Closed now
All hours
Sun - Sat 6:00 pm - 12:00 am
More Info
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650 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Miller Place, New York
Level Contributor
19 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Hacienda El Mortero is an exceptional excellent restaurant in the downtown of Cancun at km marker approximately eight. It is within two minute walk of the Krystal Hotel and resort. The service is fantastic The food is fantastic and very fairly priced. The Mariachi band was fantastic also. Great appetizer selection and great fish and fillet mignon was excellen. dessert... More 

Thank easyreturn
1 review
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Everyone at the restaurant was very helpful and so polite. All the staff was attentive and created an amazing dining experience. I loved the margaritas and the mariachi were great. Loved the food, service, and decor. Definitely coming back!!

Thank Isabelle R
Visalia, California, United States
Level Contributor
25 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

Sorry people this place has bad service and bad food. All items I order where bad not real Mexican food. The waiters are rude if you don't order alcohol. I order mix fajitas and only got 2 shrimps and the steak was rare. I would go somewhere else.

Thank Saul A
Level Contributor
43 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed October 30, 2016

Food is average and the portions are small. Margaritas are amazing. Next year we will skip eating here

Thank caplanjoel
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 21, 2016 via mobile

I've been here on a Thursday evening with a friend (I'm 28 years old and he's 26 years old). The food was good, pretty expensive. In addition there was a band that played Mexican music and it was noisy (interfered with having a normal conversation)

Thank Tal B
Incline Village, Nevada
Level Contributor
111 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed October 20, 2016 via mobile

I wanted to eat here because I liked the "hacienda" look and wanted to avoid the hustle of downtown Cancun. The staff was friendly and helpful and I wanted to love it. Unfortunately my steak fajitas were nothing special but my husband lucked out with his menu choices. His lime soup was excellent with many subtle layers of flavor and... More 

Thank Karen L
Austin, Texas
Level Contributor
2 reviews
5 of 5 bubbles Reviewed October 20, 2016

The food is amazing, each bite was perfect. The service was fantastic. I did not have to say anything for my glass to be refilled. This is a place to go to try some 5 star traditional Mexican cuisine.

Thank teddymalice
New City, New York
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 19, 2016

Part of our all inclusive with the Krystal Cancun! Sangria not very good! The overall restaurant and food were good, we were told that men had to wear pants but not true you could go with shorts not as fancy as stated.

Thank ashjefft
Takoma Park, Maryland
Level Contributor
39 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 15, 2016

The food was okay, but the Mariachi was great! They would walk around to different tables and take requests. The service was good. The chicken was WAY TOO SOFT for my liking, a bit weird. My sister ordered enchiladas, which were good. They put MASHED POTATOES under the cups of Guacamole and Beans... the mashed Potato is DELICIOUS!!!

Thank YesseniaC
Orlando, Florida
Level Contributor
31 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 13, 2016

A1+ in Cancun Party area. My best Mexican Restaurant in Life. Love it would recommend 100%. Ask for Margaritas in BIG CUPS. Arrachera steaks are great.

Thank ram p

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4.5 of 5 bubbles
Mexican, Latin, Spanish
Brunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Romantic, Special occasions, Large groups, Local cuisine, Kids, Families with children
Open Hours
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?