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Hacienda el Mortero

Certificate of Excellence
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
+52 998 848 9800
6:00 pm - 12:00 am
Closed now
See all hours
Sun - Sat 6:00 pm - 12:00 am
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689 Reviews from our TripAdvisor Community

Traveler rating
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Showing 371: English reviews
2 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Really nice place, after disappointment with Hotel Krystal, we were very please with the food and service here.

Thank Dolores D
Montreal, Canada
Level Contributor
7 reviews
4 restaurant reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Had excellent Mexican food. Very authentic ! Very friendly staff. Greatest Mariachis in Cancun ! A lovely evening. Thanks to all !

Thank Lyne C
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

We had a very fun evening at this restaurant. The food was solid, and there were giant margaritas that my husband seemed to enjoy, but also a good wine selection. There wasn't one particular stand out dish that we had - the steak filet was well prepared and mole was good but not to die for. Bring a few extra... More 

Thank Ashley A
Denver, Colorado
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We have two words for this place - tortilla soup! We have been traveling to Cancun for decades and El Mortero is always one of our stops. It's an old time restaurant - been there for decades. It's located in the middle of a shopping area and right next door to a night club. But the food is good, the... More 

Thank mackandi
Pittsburgh, Pennsylvania
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 1 week ago

It was fine, but it seemed like more of the American's idea of what a Mexican restaurant should be. The food was pretty good, my girlfriend's food wasn't warm enough. Tequila selection was fine, but pricey even by American standards.

Thank zatchmo
2 reviews
4 of 5 bubbles Reviewed 1 week ago

We went here on the second night of our vacation and the food, service and selection of "Tequila's" were all awesome. The "Mariachi group" was incredible and the theme of the restaurant was old Spanish decor . We would definitely dine here again.

Thank lindahU5662DR
Gold Coast, Australia
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Loved this place! Great service ,good food and a Mariachi band you couldn't ask for more.Beautiful restaurant with great ambiance at the top of the hotel zone.

Thank niksimic69
las vegas
Level Contributor
29 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Had heard of this restaurant and had walked by on previous visits. This time we had a group of 10 people, the food was really good and they didn't have the Victoria beer we wanted, so they must have gone to a mini-super next door and got them for us! The guacamole was great! Prices were reasonable ~25-30 USD per... More 

Thank Chris R
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 2 weeks ago

Food was very good, large menu that the waiter knew well. He even offered suggestions when our party was conflicted between two dishes. The margaritas were HUGE and the atmosphere was fun with live mariachi music

Thank newty_16
New York City, New York
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

It was great to find Mexican food in Mexican tourist zone! The Mariachi band was great as was the decor and service. It was a quiet place for adults - as opposed to all the places that cater to college kids.

Thank David_P_Golab_NYC

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4.5 of 5 bubbles
Mexican, Latin, South American
Brunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar
Good for
Romantic, Large groups, Special occasions, Local cuisine, Kids, Families with children
Open Hours
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
2 questions
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Fort Collins, Colorado
1 month ago

See all questions (2)

Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?