We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hacienda el Mortero

Certificate of Excellence
Mexican, Latin, Central American
As featured in 3 Days in Cancun and 1 other guide
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
6:00 pm - 12:00 am
Closed now
All hours
Sun - Sat 6:00 pm - 12:00 am
More Info
Add Photo Write a Review

633 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 345: English reviews
Takoma Park, Maryland
Level Contributor
35 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The food was okay, but the Mariachi was great! They would walk around to different tables and take requests. The service was good. The chicken was WAY TOO SOFT for my liking, a bit weird. My sister ordered enchiladas, which were good. They put MASHED POTATOES under the cups of Guacamole and Beans... the mashed Potato is DELICIOUS!!!

Thank YesseniaC
Orlando, Florida
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A1+ in Cancun Party area. My best Mexican Restaurant in Life. Love it would recommend 100%. Ask for Margaritas in BIG CUPS. Arrachera steaks are great.

Thank ram p
Pittsburgh, Pennsylvania
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommend for fusion mexican/world food and more importent-mexican tradition/athmosphere/music

Thank Gennady B
A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

Pros: mariachi band Food was good (nothing special) Cons: 20mins for us to get the menu 10mins later get the drinks (margarita never arrived) Only time they checked on us was when we asked for the bill Watch the glasses they poor the water in its all chipped so don't cut your hand!! All and all I'll never go back... More 

Thank A TripAdvisor Member
long beach
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

After a long day of exploring and beaching, we stumbled upon this restaurant that ended up being the highlight of our 1 day in Cancun. The food is amazing and fresh, the tequila choices are extensive and varied, the staff welcoming and always smiling...AND the prices were more than fair!! I wish I could eat here every single day!

Thank finallyfee
2 reviews
4 of 5 stars Reviewed 3 weeks ago

It is one of the best restaurants in Cancun. Love the food and the mariachi band , they are great. The only thing is their drinks are watered down especially since they use huge glasses , we had to order 2 tequilas on the side so it can pack a punch.

Thank Vasile C
Level Contributor
8 reviews
6 restaurant reviews
5 of 5 stars Reviewed August 7, 2016 via mobile

We went there on Sunday and I wish I had two stomachs!! Jajajja there was so much variety and the place is like a Mexican hacienda, they have mimosas and the service is great! Please don't miss this restaurant!!

Thank kary g
Houston, Texas
Level Contributor
15 reviews
7 restaurant reviews
1 of 5 stars Reviewed August 5, 2016 via mobile

This restaurant is over 30 years old and it is shameful how bad the food is. We were expecting great food given how many years this place has been opened. We noticed a lot of customers with wristbands, this place with magnificent ambiance has been turn into a il cheapo tourist dive. I ordered cazuela de Mariscos (seafood casserole), the... More 

Thank crpspain
Bolingbrook, Illinois
Level Contributor
88 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

Straight and to the point, this place was great. Great food, great drinks, with a live band. Simply beautiful large dining room with a great Mexican history pictured on the walls.

Thank E V
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2016

This place has a nice atmosphere, not crowded but popular. The food was, in my opinion, good to very good. The service was very good and the Mariachi's made for a festive mood. This place serves both all-inclusive and pay as you go guests. Be sure to make a reservation through your hotel. We got in once without one but... More 

Thank Lee K

Travelers who viewed Hacienda el Mortero also viewed

Cancun, Quintana Roo
Cancun, Quintana Roo

Been to Hacienda el Mortero? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4.5 of 5 stars
  • Value
    4 of 5 stars
    4.5 of 5 stars
Mexican, Latin, Central American
Brunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Families with children, Romantic, Large groups, Local cuisine, Special occasions
Open Hours
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
Ask a question
Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?