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Hacienda el Mortero

Certificate of Excellence
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
+52 998 848 9800
Today
6:00 pm - 12:00 am
Closed now
See all hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
More Info
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668 Reviews from our TripAdvisor Community

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Showing 360: English reviews
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Restaurant was part of the all inclusive meals for the Krystal. Very good authentic Mexican food. The brunch on Sunday is wonderful and dinner is great.

Helpful?
Thank Megan M
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Service and food were great! There is live mariachi and they go table to table while they are singing. My friends and I went there twice during our stay in Cancun because it was so delicious and fun environment! Our servers were George and Jose - highly recommend them!

Helpful?
Thank Sabrina V
Province of Modena, Italy
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Good restaurant. Live sound with 'Mariachis' and sympathetic waiters. Good dishes variety . The house speciality is the margarita. The cost is more or less the same of other restaurants in Cancun area, not cheap, not so expensive.

Helpful?
Thank Eder P
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Fantastic restaurant with the real Mexican flavor and the best service. A warm welcome and dedicated customer service makes the difference. We are treated like friends by Jorge our super waiter always looking after us. A must try if you are around. We highly recommend the Sunday's Buffett. Take a look at my pictures of all the traditional Mexican dishes... More 

Helpful?
Thank Lindalupita
Golden, Colorado
Level Contributor
31 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We walked passed Hacienda el Mortero several times without noticing it until someone recommended it. It was easy to miss but definitely worth going to. The food, atmosphere and service were great. I enjoyed the Tres Mole Pollo. The chicken was a bit different than I expected but it was very good.

Helpful?
Thank Carrie H
Level Contributor
37 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

The restaurant was excellent. The drinks were perfect and the food was really good. The only complaint was that it was a little loud. Will definitely be going back to the restaurant.

Helpful?
Thank Adam L
Bronx, New York
Level Contributor
60 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 8, 2016 via mobile

We had the mixed grill with steak, chicken, shrimp, lobster, squid and chorizo....very good...nice ambiance, great music.

Helpful?
Thank KatMolina
Miller Place, New York
Level Contributor
19 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 14, 2016 via mobile

Hacienda El Mortero is an exceptional excellent restaurant in the downtown of Cancun at km marker approximately eight. It is within two minute walk of the Krystal Hotel and resort. The service is fantastic The food is fantastic and very fairly priced. The Mariachi band was fantastic also. Great appetizer selection and great fish and fillet mignon was excellen. dessert... More 

Helpful?
Thank easyreturn
1 review
5 of 5 bubbles Reviewed November 10, 2016 via mobile

Everyone at the restaurant was very helpful and so polite. All the staff was attentive and created an amazing dining experience. I loved the margaritas and the mariachi were great. Loved the food, service, and decor. Definitely coming back!!

Helpful?
Thank Isabelle R
Visalia, California, United States
Level Contributor
25 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed November 5, 2016

Sorry people this place has bad service and bad food. All items I order where bad not real Mexican food. The waiters are rude if you don't order alcohol. I order mix fajitas and only got 2 shrimps and the steak was rare. I would go somewhere else.

Helpful?
Thank Saul A

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Mexican, Latin, South American
Meals
Brunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar
Good for
Romantic, Large groups, Local cuisine, Special occasions, Families with children, Kids
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
2 questions
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Fort Collins, Colorado
1 day ago

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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?