We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book a Stay + Win a Getaway Book your hotel on TripAdvisor and you could win a great trip!

Hacienda el Mortero

Certificate of Excellence
$$ - $$$
As featured in 3 Days in Cancun and 1 other guide
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
6:00 pm - 12:00 am
Closed now
All hours
Sun - Sat 6:00 pm - 12:00 am
More Info
Add Photo Write a Review

642 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 349: English reviews
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

I've been here on a Thursday evening with a friend (I'm 28 years old and he's 26 years old). The food was good, pretty expensive. In addition there was a band that played Mexican music and it was noisy (interfered with having a normal conversation)

Thank Tal B
Incline Village, Nevada
Level Contributor
105 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

I wanted to eat here because I liked the "hacienda" look and wanted to avoid the hustle of downtown Cancun. The staff was friendly and helpful and I wanted to love it. Unfortunately my steak fajitas were nothing special but my husband lucked out with his menu choices. His lime soup was excellent with many subtle layers of flavor and... More 

Thank Karen L
Austin, Texas
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 5 days ago NEW

The food is amazing, each bite was perfect. The service was fantastic. I did not have to say anything for my glass to be refilled. This is a place to go to try some 5 star traditional Mexican cuisine.

Thank teddymalice
New City, New York
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 days ago NEW

Part of our all inclusive with the Krystal Cancun! Sangria not very good! The overall restaurant and food were good, we were told that men had to wear pants but not true you could go with shorts not as fancy as stated.

Thank ashjefft
Takoma Park, Maryland
Level Contributor
40 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 15, 2016

The food was okay, but the Mariachi was great! They would walk around to different tables and take requests. The service was good. The chicken was WAY TOO SOFT for my liking, a bit weird. My sister ordered enchiladas, which were good. They put MASHED POTATOES under the cups of Guacamole and Beans... the mashed Potato is DELICIOUS!!!

Thank YesseniaC
Orlando, Florida
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 13, 2016

A1+ in Cancun Party area. My best Mexican Restaurant in Life. Love it would recommend 100%. Ask for Margaritas in BIG CUPS. Arrachera steaks are great.

Thank ram p
Pittsburgh, Pennsylvania
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 13, 2016

Highly recommend for fusion mexican/world food and more importent-mexican tradition/athmosphere/music

Thank Gennady B
A TripAdvisor Member
1 of 5 bubbles Reviewed September 8, 2016 via mobile

Pros: mariachi band Food was good (nothing special) Cons: 20mins for us to get the menu 10mins later get the drinks (margarita never arrived) Only time they checked on us was when we asked for the bill Watch the glasses they poor the water in its all chipped so don't cut your hand!! All and all I'll never go back... More 

Thank A TripAdvisor Member
long beach
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 5, 2016 via mobile

After a long day of exploring and beaching, we stumbled upon this restaurant that ended up being the highlight of our 1 day in Cancun. The food is amazing and fresh, the tequila choices are extensive and varied, the staff welcoming and always smiling...AND the prices were more than fair!! I wish I could eat here every single day!

Thank finallyfee
2 reviews
4 of 5 bubbles Reviewed September 4, 2016

It is one of the best restaurants in Cancun. Love the food and the mariachi band , they are great. The only thing is their drinks are watered down especially since they use huge glasses , we had to order 2 tequilas on the side so it can pack a punch.

Thank Vasile C

Travelers who viewed Hacienda el Mortero also viewed

Cancun, Quintana Roo
Cancun, Quintana Roo

Been to Hacienda el Mortero? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4.5 of 5 bubbles
Mexican, Latin
Brunch, Lunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Large groups, Local cuisine, Special occasions, Romantic, Kids, Families with children
Open Hours
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
Ask a question
Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?