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Hacienda el Mortero

Certificate of Excellence
Mexican, Latin, Central American
As featured in 3 Days in Cancun and 1 other guide
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
Website
Today
6:00 pm - 12:00 am
Closed now
All hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
More Info
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619 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Level Contributor
6 reviews
5 restaurant reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We went there on Sunday and I wish I had two stomachs!! Jajajja there was so much variety and the place is like a Mexican hacienda, they have mimosas and the service is great! Please don't miss this restaurant!!

Helpful?
Thank kary g
Houston, Texas
Level Contributor
14 reviews
6 restaurant reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

This restaurant is over 30 years old and it is shameful how bad the food is. We were expecting great food given how many years this place has been opened. We noticed a lot of customers with wristbands, this place with magnificent ambiance has been turn into a il cheapo tourist dive. I ordered cazuela de Mariscos (seafood casserole), the... More 

Helpful?
Thank crpspain
Bolingbrook, Illinois
Level Contributor
88 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Straight and to the point, this place was great. Great food, great drinks, with a live band. Simply beautiful large dining room with a great Mexican history pictured on the walls.

Helpful?
Thank E V
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This place has a nice atmosphere, not crowded but popular. The food was, in my opinion, good to very good. The service was very good and the Mariachi's made for a festive mood. This place serves both all-inclusive and pay as you go guests. Be sure to make a reservation through your hotel. We got in once without one but... More 

Helpful?
Thank Lee K
Connecticut
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2016

We wanted to try a restaurant away from the resort for that Mexican food experience. This restaurant was beyond our expectations. The food and service staff were wonderful. I would highly recommend this restaurant. The only negative - the waiter tried to get us to order some special for two people with a price of $72.00 - we told him... More 

Helpful?
Thank aj214justus
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2016

The Hyatt Ziva recommended this place. We had 19 including 10 kids (ages 6-14) They got us in same day and we have an awesome Dinner. Excellent service is an insult to what the manager a wait staff delivered. Mariachi saranades and margarita delivered the quintessential Mexican experience which is exactly what we were looking for. I can't say for... More 

Helpful?
Thank David M
Cancun, Mexico
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 17, 2016

You can spend a nice dinner there. Live mariachi music at a Mexican Hacienda style restaurant combined with a great waiters attitude and excellent food. 100% recommended!

Helpful?
Thank MexicoVenueFinders
Chicago, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed July 13, 2016

My wife and I really enjoyed eating at this restaurant. It's a great "hacienda" environment. The decor and attention is very good. Everything is cooked on the spot and fresh. It's a bit on the expensive side, but it's worth it. The live Mariachis add to the good ambiance. The only down side is... $30 for a song request! What... More 

Helpful?
Thank r0cab17
Lakeland, Tennessee, United States
Level Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2016 via mobile

Each year we dine at El Mortero and it never disappoints us. The food, staff and entertain be are outstanding. Do not fail to enjoy the Sunday brunch. There are more selections to choose from than you can count. My son and his family which includes two teenage girls look forward to this and thoroughly enjoy themselves. Sylvester is the... More 

Helpful?
Thank Ed K
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 2, 2016

Went to dinner, liked the band but the food did not taste authentic.Have better food at Fiesta Grill (4 tables)in BelAir, Md

Helpful?
Thank William H

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Cuisine
Mexican, Latin, Central American
Meals
Lunch, Brunch, Dinner, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special occasions, Local cuisine, Families with children, Large groups, Romantic
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am
Location and Contact Information
  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?