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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
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meals, features
Reviews (349)
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268 results
Traveler rating
191
54
16
5
2
Traveler type
Time of year
LanguageEnglish
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Traveler rating
191
54
16
5
2
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All reviews crepes salad moon palace made to order omelets mexican food ate here our waiter dining experience amazing service jesus rafael johnny waiters resort
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Reviewed April 4, 2021

Louis was a great waiter you need to ask for him but he does a super job of waiting on you. He is one of the best.

Date of visit: March 2021
Helpful?1  
Reviewed January 4, 2021

This was my first stay at a Palace Resort, and I've stayed at numerous all-inclusive resorts previously, including the Reserve at Paradisus in Punta Cana and Cabo. The service, food selection, food quality, and activities were top-notch and we will be back. I loved the...variety at Bugambilas buffet, including excellent Indian food and ceviche. Jorge Baas at Bugambilas was wonderful, kind, and attentive, and got to know our children's names over the course of our 6-night stay. Here are my comments on COVID-19. Staff protocol, cleaning, masking etc was impeccable. NOT ONCE did I see a staff member not wearing a mask, or wearing it improperly. Overall, we loved our time at Moon Palace and will be visiting either the Grand in the future or another Palace Resort based on the service and quality offered.More

Date of visit: December 2020
Helpful?2  
Reviewed January 2, 2021 via mobile

The breakfast here is excellent. Such a wide variety and fresh made to order omelets/ Eggs Benedict / breakfast burrito or whatever you desire. We came here every morning during our 11 night stay at Moon Palace Sunrise. The service is top notch! Thank you...Heener Martinez, Wilberth Nah, Raul Hernandez for exceptional service and making sure our day started right every morning!More

Date of visit: January 2021
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Reviewed December 28, 2020

The options are varied and my kids always find great things to try. The Nutella crepes are a family favorite!

Date of visit: November 2020
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Reviewed December 21, 2020 via mobile

new special margaritas started today. amazing margaritas. made special at your table. definitely recommend these.

Date of visit: December 2020
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Reviewed December 9, 2020 via mobile

The food is okay but the service is top notch. These people make you feel appreciated. Edwin & Leiver and Chef Christian will take care of you. The manager Iram was great too. Top notch service.

Date of visit: December 2020
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Reviewed December 9, 2020 via mobile

We had the opportunity to visit this restaurant twice on our 5 day trip. The food was great but the service was amazing. Tonight is our last night and they made it amazing!!! Thank you to Edwin and Leiver for your amazing service! Thank you...to Chef Christian for the awesome meal especially prepared for us. Last but not least, thank you to the manager Iram for setting everything up. Your team did a wonderful job and made us feel important and cared for! Hope you all have a Merry Christmas!!!More

Date of visit: December 2020
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Reviewed November 19, 2020 via mobile

Thank you for all waiters from this restaurant! Excellent service! They are kind and helpful! The best service we had.

Date of visit: November 2020
Helpful?2  
Reviewed November 14, 2020 via mobile

Hecner was an INCREDIBLE server! He was very attentive and always watched for us. He remembered us each day. In the past I haven’t been impressed with the service during the buffets, by this trip was different. Rafael was also great.

Date of visit: November 2020
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Reviewed October 9, 2020

You can find any time Mexican food here! Been going there for the last 20 years with my family and every time we enjoyed it1

Date of visit: November 2019
Helpful?1  
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Questions & Answers
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pyroj2016
December 12, 2018|
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Response from Grammy43 | Reviewed this property |
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HuiG
July 15, 2018|
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Response from Matthew Z | Reviewed this property |
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Frequently Asked Questions about Bugambilias

Bugambilias is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 5
  • Value: 5
  • Atmosphere: 4.5