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This was my first stay at a Palace Resort, and I've stayed at numerous all-inclusive resorts previously, including the Reserve at Paradisus in Punta Cana and Cabo. The service, food selection, food quality, and activities were top-notch and we will be back.
I loved the...variety at Bugambilas buffet, including excellent Indian food and ceviche. Jorge Baas at Bugambilas was wonderful, kind, and attentive, and got to know our children's names over the course of our 6-night stay.
Here are my comments on COVID-19. Staff protocol, cleaning, masking etc was impeccable. NOT ONCE did I see a staff member not wearing a mask, or wearing it improperly.
Overall, we loved our time at Moon Palace and will be visiting either the Grand in the future or another Palace Resort based on the service and quality offered.More
The breakfast here is excellent. Such a wide variety and fresh made to order omelets/ Eggs Benedict / breakfast burrito or whatever you desire. We came here every morning during our 11 night stay at Moon Palace Sunrise.
The service is top notch! Thank you...Heener Martinez, Wilberth Nah, Raul Hernandez for exceptional service and making sure our day started right every morning!More
We had the opportunity to visit this restaurant twice on our 5 day trip. The food was great but the service was amazing. Tonight is our last night and they made it amazing!!! Thank you to Edwin and Leiver for your amazing service! Thank you...to Chef Christian for the awesome meal especially prepared for us. Last but not least, thank you to the manager Iram for setting everything up. Your team did a wonderful job and made us feel important and cared for! Hope you all have a Merry Christmas!!!More
Hecner was an INCREDIBLE server! He was very attentive and always watched for us. He remembered us each day. In the past I haven’t been impressed with the service during the buffets, by this trip was different. Rafael was also great.