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Blvd Kukulcan km 8.5, La Isla Shopping Center, Cancun 77500, Mexico
+52 998 883 5513
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159 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Azilda Ontario
Level Contributor
62 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

While our food was delicious(famous baby back ribs and southern chicken) our service could have been a little better. We noticed our server had customers at each end of the establishment which made it difficult to make eye contact or even call for him. We had to get another server to get our bill. Not sure if it would be... More 

Thank RollyL
Nottingham, United Kingdom
Level Contributor
51 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed September 16, 2016 via mobile

On fancying a stack of ribs we were directed to Chilis and oh what a bad choice it was. Not realising that this is a chain, we entered what was a tired looking place and shown to our seats (we did consider leaving at this point but didn't). The waiter came over and it took us some time to place... More 

Thank muz720
Surrey, United Kingdom
Level Contributor
3 reviews
1 of 5 bubbles Reviewed September 14, 2016 via mobile

Went for dinner this evening and made it very clear that I am a vegetarian and am unable to eat meat. I order the enchilada pasta dish which was going to be meat free. When it arrived I started eating it and then noticed chunks of chicken. The chef had obviously tried to remove the chicken from the meal, rather... More 

Thank BethNewman21
Cancun, Mexico
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed August 27, 2016

We were craving a good burger and were drawn to the idea of one of the few American chains left here in Cancun where restaurants come and go very quickly . It was beyond disappointing from start to finish and I was embarrassed for myself to have ended up there . For one the ambiance is so dull and dated... More 

Thank Michelle H
Gainesville, Virginia
Level Contributor
22 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed August 4, 2016

It had been a long day of taking in the sights and we returned a car to the Hertz at La Isla Shopping Center. Chilis was a quick familiar place to us and we decided to have dinner. It was really disappointing - when we FINALLY got our food it was cold. Forget getting refills on drinks. I thought we... More 

Thank CancunxLover
Stirlingshire, United Kingdom
Level Contributor
63 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed May 17, 2016

My husband and I have eaten here a few times over the years and ate here again twice during our two week stay in Cancun. Always good food, massive portions and very reasonably priced. First time we visited was a Wednesday - Buy 1 get 1 free Margaritas! We had two Margaritas each, the triple dipper starter, and a main... More 

Thank charlie_ocs
Colchester, United Kingdom
Level Contributor
138 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed May 2, 2016 via mobile

Food is good, nothing outstanding but a safe choice and good value. I would give extra points because we could sit outside right in front of the beach and it was very relaxing. They could decorate the outside area a bit and promote they have this area as it is a very nice view and not advertised.

Thank yosiopine
San Francisco, California
Level Contributor
370 reviews
152 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed January 31, 2016

Very happy to find Chilis in this shopping center sitting outside with a lovely view over the canal and passing boats. Staff were extremely friendly and my steak and chips & my husband's burger were perfectly cooked.

Thank kirstine2013
Montreal, Canada
Level Contributor
47 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed January 20, 2016 via mobile

I had a bowl of pork and salad and rice. It was really bad. The salad was not fresh, no dressing, so dry. Nothing like my other experiences with other chilies in other parts of the world . Not recommended.

Thank NassimKitty
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed December 15, 2015 via mobile

I'm writing this review on behalf of my mother. On Monday evening December 7th, my mother ate the Margarita Mexican Bowl (burrito bowl) with chicken at Chili's at La Isla Mall in Cancun. On early Tuesday morning, she became violently ill, could not leave the bathroom, vomiting and diarrhea for 3 - 4 consecutive hours until the doctor arrived. My... More 

1 Thank Tammy B

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Mexican, American
Breakfast, Lunch, Dinner, Late Night
Restaurant features
Seating, Waitstaff, Television, Serves Alcohol, Full Bar, Takeout, Reservations
Good for
Families with children
Location and Contact Information
  • Address: Blvd Kukulcan km 8.5, La Isla Shopping Center, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 883 5513

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Chili's and other visitors
1 question
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Standish, Maine

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Questions? Get answers from Chili's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?