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Travel safe during COVID-19
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What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Face masks required for guests in public areas
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$6 - $1,200
CUISINES
Mexican, Latin
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (2,678)
Filter reviews
2,250 results
Traveler rating
1,518
445
179
65
43
Traveler type
Time of year
LanguageEnglish
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Traveler rating
1,518
445
179
65
43
Show reviews that mention
All reviews brunch guacamole enchiladas tres leches churros lobster and shrimp beef alfredo salad mexican food female singer royal sands resort our waiter all inclusive package mariachi band made table side beautiful restaurant
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Reviewed yesterday

Visited for hours and enjoyed the drinks, food, dessert, and wonderful service! Easily charge to the total to the room at the Royal Sands. When you pay at the end of the week you will not be shocked because the prices are very reasonable! Thank...you Sergio, Jorge, Jeovan!More

Date of visit: September 2021
Helpful?
Reviewed 2 days ago via mobile

We just came from the Mexico Grill…. I must comment that the food was delicious I must also comment the young man that also wait on us his name is Diego his customer service was excellent. Tomorrow being our last night we are already making...plans to return tomorrow night. Just hope Diego is there 😊😊More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded yesterday

Hello! Thank you for your positive feedback, we are thrilled to hear you had a wonderful night at Hacienda Sisal! We take care of every detail to make sure our guests have excellent experiences. Diego will be very happy to read this. We do very...More

Reviewed 1 week ago via mobile

I enjoyed this restaurant, and the wonderful service. The mariachi band was a treat. You will need a reservation. I tried the Mole dinner, one of the suggested dishes and it was tasty. Prices are in line with others in the Hotel district. I plan...to return here on my next Cancun trip.More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 5 days ago

Hello! Thank you very much for your positive feedback about your visit. We are very delighted to hear that you enjoyed our food and service. Mole is one of our absolute favorites! We do very much appreciate your recommendation and it would be our pleasure...More

Reviewed 1 week ago via mobile

We started off with the fresh guacamole that was made table side, it was awesome!! Oh, I should go back at tell you that we started with margaritas that were really very good! Then the guacamole and then got the main we had the chicken...wrapped in almonds. This dish was amazing and I would definitely return just to eat this dish! The other was lime shrimp, this was not that good. For dessert we had the chocolate brownie with almond ice cream… oh this is so yummy!!!More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 1 week ago

Dear Derrick, Thank you for visiting Hacienda Sisal and for taking the time to write a review. We truly appreciate feedback. We are beyond excited to know you had such an incredible evening with us. You did a great choice on your meals, we looooove...More

Reviewed 2 weeks ago via mobile

All the food was flavorful and delicious, including the dessert. One of the best parts of dining at Hacienda Sisal was our server, Gabriela. She is wonderful! Gabriela has a vibrant and friendly personality and not only is she very efficient and makes great recommendations,...but she also makes you feel right at home. You will surely leave with a smile.More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 2 weeks ago

Hello! Thank you for visiting and for taking the time to review us. We are so excited to read about how you liked Hacienda Sisal. Our guests' experience is our top priority and everyone on the team is committed to offer quality service and meals...More

Reviewed 2 weeks ago via mobile

I wanted to surprise my wife with a nice family dinner for her 30th birthday. The restaurant was able to help me setup flowers and balloons. They let me bring non-alcoholic champagne and my own cake. When it was time for cake, Jorge Sergio, our...waiter, made sure the cake came out with candles and the mariachi band singing happy birthday!!! The evening was perfect and it was all due to the wonderful staff. Thank you again!!! Also, the food and drinks are top notch. My wife’s tuna was cooked just right and everything from the presentation of the food down to the accompanying side dishes were planned perfectly.More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 2 weeks ago

Hello! Happy birthday to your wife! Thank you for choosing us to celebrate such and important day ♥ we are thrilled to hear you had an incredible time with us. Our guests' experience is our top priority and we are committed to offer quality service...More

Reviewed 2 weeks ago via mobile

Please don’t waste your time. The wait staff was great but the food was basically inedible. My steak was not cooked to my specifications even after sending it back to the kitchen when it arrived medium rare. After receiving it back I literally couldn’t chew...it. I would’ve had to swallow the entire thing whole. My drink was great (also recommended by the waiter). Only go here if it’s free. Anything else is a waste.More

Date of visit: September 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 2 weeks ago

Dear Kiiboko, Thank you for taking the time to leave us your feedback. We pride ourselves on offering the highest standards both in service and in meals, therefore we are very sorry that you were disappointed with your recent meal. We take customer feedback like...More

Reviewed 3 weeks ago

Since we stay at the Royal Sands we always go to Hacienda Sisal at least once. The atmosphere, staff, food and drinks are good each time I have been.More

Date of visit: August 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 3 weeks ago

Dear Kayla, Thank you so much for visiting us and for your positive feedback about your visit. To provide excellent experiences is one of our top priorities and we are very delighted to hear that you enjoyed both our service and meals! It would be...More

Reviewed 3 weeks ago

The food was great! A lovely selection of Mexican dishes for brunch. The churros were also delicious. Sergio and Imer were very helpful and nice! Great place for Sunday brunchMore

Date of visit: August 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 3 weeks ago

Dear Alex, thank you for your special visit, we are thrilled to know you had a wonderful time at our Sunday Brunch! We selected a delicious variety of meals for you to enjoy and we work hard to provide excellent experiences ♥ Sergio and Imer...More

Reviewed 4 weeks ago via mobile

Thank you Gabriella for the awesome service - she even offered a small taste of 2 dishes so we could try it before ordering. Her friendliness, pride & enthusiasm helped create an unforgettable experience. They have the best authentic Mexican food in Cancun at great...prices. The atmosphere is inviting & the decor is beautiful. The mojito’s are made tableside & super tasty. We’ll definitely be back for more Tampico chicken!!! Thank you!!!!More

Date of visit: August 2021
Helpful?
Cristina Pacheco, Marketing Assistant at Hacienda Sisal, responded to this reviewResponded 4 weeks ago

Hello! Thank you for visiting us. We are thrilled to know you had a wonderful time at Hacienda Sisal! Costumer experience is our priority and your feedback makes us proud of all the effort! For sure Gabriela will be happy to read this. We look...More

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Questions & Answers
Ask a question
Maps56856099360
April 29, 2019|
AnswerShow all 2 answers
Response from Loves2Trvl |
Yes
1
Vote
Jarrod H
January 14, 2018|
Answer
Response from Katrine13568 | Reviewed this property |
I don't know, I don't work there. I would imagine so though. Call and ask.
-4
Votes
Duke S
November 7, 2017|
AnswerShow all 2 answers
Response from Mauricio1133 | Reviewed this property |
They have a buffet style Sunday brunch.
0
Votes
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Frequently Asked Questions about Hacienda Sisal

Yes, Hacienda Sisal is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hacienda Sisal is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5