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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 03/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Welcome to Hacienda Sisal, the best Cancun Mexican Restaurant! Enjoy mouthwatering cuisine, music, lively mexican band, great drinks and hospitality.
PRICE RANGE
$16 - $45
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, Brunch, Late Night, Drinks
CUISINES
Mexican
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Buffet, Live Music, Family style, Non-smoking restaurants
Reviews (3,399)
Filter reviews
2,884 results
Traveler rating
2,116
469
183
68
48
Traveler type
Time of year
LanguageEnglish
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Traveler rating
2,116
469
183
68
48
Show reviews that mention
All reviews brunch guacamole enchiladas tres leches churros chicken alfredo steak salad royal sands resort mexican food our waiter all inclusive package mariachi band made table side beautiful restaurant excellent food and service
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Reviewed 2 days ago

I’m a very sensitive celiac and these guys have it figured out! We had eaten here years ago, remembered we liked it and fortunately it did not disappoint. Mango margaritas were tasty, excellent carnitas and fajitas, and the guacamole is amazing. Their chips aren’t gluten...free, but they’ll offer a substitute that’s decent. (I discretely took in a small bag of my own chips). Eduardo and Angel were awesome. Very attentive and knowledgeable about my allergy. Upbeat music and a great atmosphere. Lastly, the flan is delicious!More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 days ago via mobile

Best meal of the trip amazing live music garbriela-Blanca was amazing server. 10/10 would recommend!

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 days ago

Had a great time and dinner! ESP with Eduardo and Pedro and their service was excellent! This restaurant is the best of Cancun

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 days ago via mobile

This was my first experience with a formal Mexican dinner and my waiters Sergio and Antonio really helped make this experience truly spectacular. This was also my first time seeing a live mariachi band and the two of them got the band to come over...and sing to me and my friends. This was by far the best and most magical night of my trip. My friends and I danced with the band AND Sergio and Antonio joined in as well. There was lots of laughter and smiles being passed around. Overall this was definitely a 5 star rating experience and recommend it to those looking for a night with music, fun, and amazing food!!More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 days ago

Food was excellent, great service. Eduardo Angel Caballero were very good servers. We enjoyed it a lot.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 days ago via mobile

Amazing Food,Great entertainment and staff was very caring and always ready to help. Can't wait to come back!! Thank You Gabriela - Blanca @ Hacienda Sisal. 😊 💕

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 days ago via mobile

Staying close by at the sands. Reservations recommended but I didn’t have a problem at 7:30. Menu diverse ( as was what we all wanted) Meal and drinks about 50US pp which is about our norm when eating out.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 days ago via mobile

Eduardo P was a perfect server. Our group had excellent service and the food and drink was the best. The entire evening was a perfect experience with Eduardo’s service.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 days ago via mobile

Good as usual. I had the shrimp enchiladas. They were very good. For the last 15 years, I celebrated with their lobster enchiladas, but alas they have left the menu. The margaritas were good, perhaps not as sting as in the past. Still a good...met.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cristina Pacheco, Marketing Coordinator at Hacienda Sisal, responded to this reviewResponded 4 days ago

¡Hola! We were glad to have you back! Thank you for still visiting us, it makes us super happy to hear you had a great time as usual. We appreaciate your kind comment and will work hard to improve for the highest score! We look...More

Reviewed 6 days ago via mobile

We had an amazing dinner tonight! Service was fantastic! Eduardo was our server and the perfect end of the day. Pedro at the pool bar is also absolutely amazing! We love it here at Royal Sands! Even the DJ catered to our likes and had...the entire patio dancing!More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 days ago via mobile

One of the best dinners in Cancun! Their music was fantastic. The outdoor patio/deck was full of fun lovely people! Our servers were Eduardo and Pedro, they were absolutely amazing! Quality food and quality time!

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago

Eduardo Gyovani Great service, great meal, try the Mayan coffee The whole staff deserves a hand for their great hospitalityMore

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cristina Pacheco, Marketing Coordinator at Hacienda Sisal, responded to this reviewResponded 4 days ago

Dear John, ​Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Eduardo & Giovanni will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard...More

Reviewed 1 week ago

My favorite every year. The food is top notch and the staff make you feel right at home.. And Eduardo and Gyovani made the night. Highly recommend this place!

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago via mobile

Great food and great service from Eduardo and Gyovani. We will definitely be back this week for dinner. Chicken Tampico is out of this world. Thanks gentlemen for a memorable night.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cristina Pacheco, Marketing Coordinator at Hacienda Sisal, responded to this reviewResponded 4 days ago

Hello there!​ Thank you for your review! We are so glad to hear that you enjoyed our food and Eduardo & Giovanni's service. We’re always looking for ways to improve the experience at our restaurant, but it’s great to know that we are on the...More

Reviewed 1 week ago

Restaurant is beautiful, authentic food, warm atmosphere. Mariachi group is unbelievable- theatre level voice’s & performance! Our waitress Gabriela is attentive, knowledgeable & pleasant. Make sure to order mole sauce- so tasty and delicious!

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
Ask a question
Maps56856099360
April 29, 2019|
AnswerShow all 2 answers
Response from Loves2Trvl |
Yes
1
Vote
Jarrod H
January 14, 2018|
Answer
Response from Katrine13568 | Reviewed this property |
I don't know, I don't work there. I would imagine so though. Call and ask.
-4
Votes
Duke S
November 7, 2017|
AnswerShow all 2 answers
Response from Mauricio1133 | Reviewed this property |
They have a buffet style Sunday brunch.
0
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HACIENDA SISAL, Cancun - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hacienda Sisal

Yes, Hacienda Sisal is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hacienda Sisal is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5