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Hacienda Sisal

Certificate of Excellence
$$ - $$$
Mexican, Latin, Central American, Spanish
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Blvd Kukulcan 32 | between Kukulcan Plaza & The Royal Sands & Spa, Cancun, Mexico
+52 998 848 8220
Today
5:00 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 5:00 pm - 11:00 pm
More Info
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1,356 Reviews from our TripAdvisor Community

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Showing 1,135: English reviews
Harrisburg
Level Contributor
80 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Hacienda Sisal is a must visit for our annual trips to Cancun. A variety of interesting choices on the menu carefully prepared. Even simple tacos are served with flair. This time we saved room for dessert -- key lime pie -- the best we ever had..Love their grande Margaritas.

Helpful?
Thank Midwest_Karen
Montreal, Canada
Level Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Came here to celebrate my dad's 70th Birthday. He's hard of hearing and the ambience is a bit loud, but what can you do. The food was very good. I had the mole enchiladas, yummy. The guacamole prepared at the table was really cool, and delicious. Our server Gabriela was fantastic and catered to our every need, including a special... More 

Helpful?
Thank Ryan D
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

2 years in row. Both times had Gabriella as our server. She makes the best guacamole i have ever eaten. She has a flare about her that just adds to the experience. Great Mexican food. It is on my list of favorite restaurants in cancun.

Helpful?
Thank Denise F
Stockholm, Sweden
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

Disappointing quality of food. Ordered the lamb and it was very fatty. Wife ordered beef tacos and was similarly underwhelmed. small portions for the money, really bad fries. Can get much better food at lower prices in the neighborhood if you do a bit of homework on TripAdvisor first

Helpful?
Thank beverton
Granbury, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 week ago NEW via mobile

A welcomed change from the on-site dining which was pretty good for an all-inclusive. Sisal was a bit more upscale dining and most of the menu was also included in the package. The restaurant was less than a 5 minute walk from the resort. Highly recommend it, but make your reservation early for prime dinner times.

Helpful?
Thank Patrick V
Seattle, Washington
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago

We tried Hacienda Sisal because we had the all inclusive package at the Royal Sands. The food was good, but note great. Service was good but we only ate there once.

Helpful?
Thank USIGambler
Red Lake, Canada
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Décor, food, wait staff, beverages, timing, 10 of 10.If I've eaten at 100's of restaurants, this would be in the top 2 or 3! We sampled many menu items (party of 7) had dessert and specialty coffee. Not one constructive thing to say. Well done!

Helpful?
Thank CampbellClan1999
Dunellen, New Jersey
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We at dinner here a couple of times during our stay at the Sands and it's, by far, my favorite option of Royal restaurants. The food is really good, the drinks are great, and the mariachi band adds some nice atmosphere.

Helpful?
Thank DCscarlet
Orlando, Florida
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Hacienda Sisal is part of the Royal Sands Resort, but is a free-standing building. We were there for lunch (starts late: 2 PM) and then again for dinner (reservations required). At dinner, there was a trio of guitar players and a female vocalist who was amazing and inspired.

Helpful?
Thank DovEphraim
Beaumont, Ca.
Level Contributor
21 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Food is ok. Not great but ok. Service is horrible. I've been coming here for 15 years and the service has really gone down hill this past year. The manager is rude and doesn't understand customer service. We found a hair in our food and saw a few cockroaches running around. Yuk.

Helpful?
Thank rhinomike

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Mexican, Latin, Central American, Spanish
Meals
Lunch, Brunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Buffet
Good for
Romantic, Large groups, Kids, Local cuisine, Special occasions, Families with children
Open Hours
Sunday
5:00 pm - 11:00 pm
Monday
5:00 pm - 11:00 pm
Tuesday
5:00 pm - 11:00 pm
Wednesday
5:00 pm - 11:00 pm
Thursday
5:00 pm - 11:00 pm
Friday
5:00 pm - 11:00 pm
Saturday
5:00 pm - 11:00 pm
Location and Contact Information
  • Address: Blvd Kukulcan 32 | between Kukulcan Plaza & The Royal Sands & Spa, Cancun, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 8220

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda Sisal and other visitors
7 questions
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Questions? Get answers from Hacienda Sisal staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?