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Hard Rock Cafe

$$ - $$$
American, Bar, Pub
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Boulevard Kukulcan Km 9, Cancun 77500, Mexico
+52 998 881 8120
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1,243 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

We went to have a drink here and while the bar has a nice view on the beach, the drinks and service were disappointing. It's waaay overpriced and our bill had different prices than it was written on the menu. We paid 11.50 USD for a medium glass of coke, that's just ridiculous!

Helpful?
Thank elena k
edmond, ok
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Last minute trip into Cancun ... we decided last minute to go have lunch here since it was close to Hotel . Ordered appetizers and a few drinks ... waiter completely forgot about us ... had to ask 2 people to help us to find our waiter to pay and leave . The food was ok and drinks were ok... More 

Helpful?
Thank Edmond_OkLisa
London, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 1 week ago

Not much to say but food was terribly plain and expensive we felt rushed we was eating our starters and main meal turned up two minutes later wouldn't go back there.

Helpful?
Thank an2nioroman
Ottawa
Level Contributor
46 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

We went here thinking we would get a great experience. However, we were greatly disappointed by the service, the food and the prices they charged. We won't be going back there again. The prices in the gift shop were way too high compared to the other local places

Helpful?
Thank caplanjoel
Kernersville, North Carolina
Level Contributor
34 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

I love to eat at Hard Rock and usually try to eat in HR in every place that I go.. Just for the experience and T-Shirt's. This hard Rock left a lot to be desired. The appetizer was great but the main course was just so so. What really made this entire meal go down hill was when I received... More 

Helpful?
Thank masprinkle
Phoenix, Arizona
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

What a shame. A great location in the heart of the nightclubs, and all the wonderful memorabilia you could want. We're really patient, and not easily critical, but this was a dark day for the reputation of Hard Rock, Cancun. Unfortunately, all staff, the bartenders and waitresses, just aren't into this gig in the least. It was more like being... More 

Helpful?
Thank Marty H
Orlando, Florida
Level Contributor
2,164 reviews
718 restaurant reviews
common_n_restaurant_reviews_1bd8 2,371 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

Had the chance to walk the red carpet there earlier this year as part as an event and had a blast. The staff were all awesome and the atmosphere was electric!

Helpful?
1 Thank Steve R
London, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

Great steaks and cocktails with a fantastic atmosphere. Lots of classic music and very good service.

Helpful?
Thank nawinner6
Centennial, Colorado, United States
Level Contributor
81 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed October 30, 2016

If you are looking for the Hard Rock Cafe do not go to a Hard Rock Hotel. I guess they NEVER have a cafe in them. This review is for the cafe in the Forum Mall I like Hard Rock. On this occasion I probably should have just gone to the Rock Shop and got a shirt. The food was... More 

Helpful?
Thank Ken_from_Denver
Kingston-upon-Hull, United Kingdom
Level Contributor
24 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed August 24, 2016

We always go here a few times when we go to Cancun but won't be going in again. The meals are good a beer got knocked over by a member of staff never got replaced they apologised which was fine the thing that annoyed us we left a tip and the waiter decided to come back over and tell us... More 

Helpful?
Thank Niki W

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Breakfast, Lunch, Dinner, Late Night, Drinks
Restaurant features
Seating, Waitstaff, Reservations, Television, Serves Alcohol, Full Bar
Good for
Large groups, Bar scene, Families with children
Location and Contact Information
  • Address: Boulevard Kukulcan Km 9, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 881 8120
Description
A resort town basically carved out of pure jungle, Cancun was nothing but birds and iguanas as recently as 1974, when development began. Set upon the Yucatán Peninsula, the city is thronged by famous ruins: centuries-old pyramids, temples of the ancient Mayans, travelers who didn't get to the Hard Rock Cafe in time. Just kidding! But you will be sorry if you miss us. Nightlife options are plentiful here, with everything to amuse from sports to gambling bars to romantic piano bars. Trust us 'cause we've already scouted it all out. By far the best choice is your resident expert on having a good time, yours truly, the Hard Rock Cafe Cancun. So after you've hiked through the exotic jungles and explored the ruins, get ready to uncover the real treasure, our Cancun Cafe! You'll find a valuable rock 'n' roll memorabilia collection at our exclusive restaurant, plus an incredible and unmatched expansive ocean view. Dig in and treat yourself to a delicious lunch or dinner!

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hard Rock Cafe and other visitors
2 questions
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Questions? Get answers from Hard Rock Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?