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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, Seafood, Grill
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Brunch
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meals, features, about
Reviews (224)
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201 results
Traveler rating
129
32
19
14
7
Traveler type
Time of year
LanguageEnglish
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Traveler rating
129
32
19
14
7
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All reviews club sandwich burger bread salad guacamole shrimp luz maria day pass small pool green chairs gay beach beach chairs beach days flavored water pesos per person wonderful beach great food and drinks
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Reviewed March 22, 2020

This was our fourth consecutive March vacation spending all of our beach days at Sapphire Ocean Club. When we arrived, we looked around at our home away from home, looking forward to the two weeks ahead of us. Luz Maria welcomed us back with joy....More

Date of visit: March 2020
Helpful?
Reviewed March 18, 2020

I was scammed into paying an extra 200 pesos per person day fee after being told multiple times that there was only a 200 peso/person minimum for food and beverages to sit in the loungers. Contacted them with no response. Is it beautiful, yes, is...More

Date of visit: March 2020
Helpful?
143gabrielae, General Manager at Sapphire Ocean Club, responded to this reviewResponded March 22, 2020

Please state the truth, you contacted us to get a refund of $8 USD and when we refused to refund the money you wrote this review as we did not make things "right". To all reviewers, yes we do charge 200 pesos for the use...More

Reviewed March 3, 2020

This is a really good alternative to Mantamar. The constant base thumping there and jackhammering is annoying. Sapphire is awesome and fun especially with friends. Smaller pool but great food and drinks. Way cheaper too.

Date of visit: March 2020
Helpful?
143gabrielae, Marketing at Sapphire Ocean Club, responded to this reviewResponded March 22, 2020

Thank you, Tim, for your review, we are glad to hear you enjoyed the relaxed atmosphere, the food and drinks at our club. We hope you'll visit us soon again! ☺️

Reviewed March 3, 2020

My last review slammed Sapphire for terrible service. This year friends assured me that things had improved and convinced me to return. Wow! The service was excellent, especially from waiter Junior. I enjoyed several great salads and a few nice cocktails over several relaxing days....More

Date of visit: February 2020
Helpful?
143gabrielae, Marketing at Sapphire Ocean Club, responded to this reviewResponded March 22, 2020

We are so happy you gave us a second chance and that your friends convinced you to return. Thanks so much for your review and we are happy to hear you enjoyed several relaxing days and the overall Sapphire experience, the food, drinks and the...More

Reviewed February 25, 2020

This is the best beach club in Puerto Vallarta. Much better than Mantamar. Honest wait staff. Excellent food. Amazing friendly service. A really fun place to hang with friends. No pretence or money grab like Mantamar.

Date of visit: February 2020
Helpful?
143gabrielae, Agency / Consultant at Sapphire Ocean Club, responded to this reviewResponded February 26, 2020

Thank you for your review and your comments about our staff. We are happy to read you enjoyed the Sapphire experience and hope you will visit us soon again. 😊

Reviewed February 17, 2020

There are a lot of things to like about Sapphire Beach Club. They have the best / most comfortable beach chairs between Blue Chairs, Green Chairs, and Mantamar. We tried Mantamar last year and hated their chairs and their sometimes snootiness and inconsistent fees. Sapphire...More

Date of visit: February 2020
Helpful?
143gabrielae, Marketing at Sapphire Ocean Club, responded to this reviewResponded March 22, 2020

Thank you so much for your honest feedback, we appreciate you taking the time to let us know about your experience and the mishaps you experienced at our club. We are in the process of changing our reservation system for it to be easier for...More

Reviewed February 8, 2020 via mobile

My husband and I have been reserving chairs here for the last 4 years. We love the staff, the drinks are always great and the food options are perfect for a day at the beach! It’s the perfect spot to enjoy the sun, beach and...More

Date of visit: January 2020
Helpful?
143gabrielae, Agency / Consultant at Sapphire Ocean Club, responded to this reviewResponded February 16, 2020

Thank you, Andrew, for taking the time to post your review and share your experience with others. We are happy to hear you spend some relaxing days with us enjoying the overall Sapphire experience. Thank you for your comments about our staff, they´ll be happy...More

Reviewed January 27, 2020

This was the second year in a row I've stayed here, and will definitely be back. It's a beach club that happens to have 4 rooms that you can book. We stayed in Unit 3...what can be better than being steps from the beach AND...More

Date of visit: January 2020
Helpful?
Gabriela E, Public Relations Manager at Sapphire Ocean Club, responded to this reviewResponded January 29, 2020

And we love having you here! It was great to have you stay with us again. Our staff is always happy to welcome you and read they are doing a good job. Thank you for your review and very nice comments and we hope you´ll...More

Reviewed January 25, 2020

This is a phenomenal beach club and excellent alternative to Mantamar when sick if their thumping music. Great staff. Very friendly and efficient. Nice dipping pool and comfortable beach chairs. Excellent cuisine.More

Date of visit: January 2020
Helpful?1  
Gabriela E, Public Relations Manager at Sapphire Ocean Club, responded to this reviewResponded January 29, 2020

Thank you, Kev for your review. We are delighted to hear your comments about the overall experience at our club. We do strive to offer a more relaxed and sophisticated atmosphere. Thanks for your comments about the food, our team will be very happy to...More

Reviewed January 23, 2020

A really good break from some of the other beach clubs. Really good service and comfy chairs. The club sandwich is amazing.

Date of visit: January 2020
Helpful?
Gabriela E, Public Relations Manager at Sapphire Ocean Club, responded to this reviewResponded January 29, 2020

Thank you for your comments and for taking the time to review our club. Yes, we have to agree with you, Kamel and his team do make an amazing Club Sandwich. We hope you visit us soon again!

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Questions & Answers
Ask a question
james m
January 8, 2019|
AnswerShow all 4 answers
Response from Trave1er1 | Reviewed this property |
Headphones would be more polite.
0
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CJBMJR
March 3, 2017|
AnswerShow all 4 answers
Response from 263michelf | Property representative |
We highly recommend, we still sell out on the beach nearly every day - please call mz crew at local phone 322 223 32 64 or using +523222333264 using your cell phone Michel
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