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We enjoyed our lunch of chicken caesar salad and a club house sandwich. The waitress was pleasant and attentive. The view of the bay is memorable. The Bahamian people are kind and very friendly. My husband fell in the parking lot before we went into...the restaurant. A young fellow working next door came immediately to offer assistance and cleaned and bandaged his scrapes. What a sweet guy.More
Date of visit: March 2020
BellChannelInn, General Manager at Upstairs On the Bay, responded to this reviewResponded March 16, 2020
Awesome. We are truly glad you enjoyed your experience here and that we were of great assistance to you.
Their burger night (happens to be when we went) was great! you get a burger and a Sands beer for 12 bucks... The ultimate was the "conch burger" which consisted of a pile (big pile) of cracked conch on a hamburger bun... No doubt a...treat!More
Date of visit: December 2019
BellChannelInn, Marketing at Upstairs On the Bay, responded to this reviewResponded March 16, 2020
Thank You . We are glad that you enjoyed your time here.
My family & I went to this location to have dinner. The service received was most unsatisfactory. Not only did we receive spoilt shirmp, burnt burger bread, and food not received when we asked for. But the service was most unsatisfactory. Not only was the...supervisor unwilling to listen to the customer, but it was almost as if we were attempting to push words in our mouths. This was one of the worst service I've had in Freeport. Highly dissatisfied and disappointed.More
Not a fancy destination like the other restaurants in Port Lucaya (located in the mid-market Bell Channel Inn)but I will echo the other comments I read on it before: they make it up by serving big plates for what amounts to a reasonable price. If...you stay st the hotel don’t hesitate to eat thereMore
Date of visit: July 2019
BellChannelInn, Bell Channel Inn at Upstairs On the Bay, responded to this reviewResponded August 7, 2019
Thank you for your amazing review! We hope to see you again soon.
It was my two kids and husband who visited the restaurant. The service was great but the conversation of the kitchen was not appropriate. I had to ask my server to move me away from the kitchen for the sake of my kids. My shrimp...& grits was way to salty.More
Came to the restaurant with me and my girlfriend. The experience was so poor and slow is like we had to wait for service after being seated for quite some time. Had no follow ups once we got our food to make sure everything was...good. Thanks to Keyshan for just asking if we were ok. But the atmosphere was ok tables weren't cleaned after guests left. food was good as well.More
Response from BellChannel I | Property representative |
Sorry for the delay in the response. Yes you can come by boat and dock at the first dock on the right hand side (the other dock is for Caribbean Divers, our dive boat). It's free to dock there, all we ask is that you check... More
Sorry for the delay in the response. Yes you can come by boat and dock at the first dock on the right hand side (the other dock is for Caribbean Divers, our dive boat). It's free to dock there, all we ask is that you check in with the person at front desk and let them know it's your boat and that you've come to eat Upstairs. The maximum length the dock can accommodate is 30ft.