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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Contemporary
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Dinner
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meals, features, about
Reviews (74)
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45
17
6
3
1
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LanguageEnglish
Traveler rating
45
17
6
3
1
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Reviewed March 2, 2020

That this restaurant is ranked as #15 in Soufriere is a joke. This is an excellent restaurant with a elegant atmosphere and excellent food. The service was top notch and the background music was an excellent and eclectic mix. Dinner is in the main room...and on the terrace. The views are great. The sad part is that we only found out about it from the owner of another restaurant that we enjoyed. Nobody else even mentioned it but we have no idea why not. Significantly better than restaurants such as Mango Tree, Dasheene, and Boucan. It is pricey but well worth it for both the food and atmosphere.More

Date of visit: February 2020
Helpful?1  
Reviewed February 27, 2020

Excellent fine dining experience. Refined, tasteful ambience. Incredible food from start to finish. Staff was a perfect balance between attentive and giving us space to enjoy an intimate meal. Find your way to this special spot.

Date of visit: February 2020
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Reviewed July 12, 2019

The Great Room is definitely the most formal dinner spot on the property. The food did not disappoint. In addition to our ordered appetizers and dinners, the chef brought out tastings of various breads, appetizers, and dessert treats. The breeze on the porch made for...a most enjoyable evening.More

Date of visit: June 2019
Helpful?
MarkSterner, General Manager at Great Room, responded to this reviewResponded September 18, 2019

Good Day Emily S, Thank you for your wonderful review of our Great Room restaurant at Sugar Beach, A Viceroy Resort. We are happy that the culinary team were able to meet and exceed your expectations. We hope to welcome you back soon! Best Regards,...More

Reviewed May 14, 2019

I write this review with mixed feelings. I've eaten a fine dining restaurants before hence why I can give the Great Room a proper review on the basis of food and service and not necessarily on circumstances outside their control. I will begin by saying...the service was impeccable. The presentation, delivery and clean up was swift. While the staff was kind and informative, they were not as hospitable and engaging as those at other restaurants my spouse and I ate at while in St. Lucia. I feel the reception and hospitality received at the Great Room was not comparable to the rest of the staff at the Sugar Beach Resort itself. The ambiance/decor was not my taste; but, the restaurant itself was well-kept and the balcony seating an excellent view for a romantic dinner. While it was outside our control, the tables surrounding us were loud and rather distracting. They made what should have been a romantic and pleasant atmosphere not so pleasant. Also, a member of the staff was most noticeably treating one particular table with special preference (who knows, maybe they were friends). I ordered the Scallops and Shrimp for dinner which were absolutely delicious; however, there were only 2 each. I'm a petite lady, but could probably have eaten about 5 more each. I walked away hungry which was somewhat due to the fact that I did not enjoy the side of risotto so much nor did the aperitifs and petit fours suit my taste. However, my spouse enjoyed the courses he received. The presentation of the courses was exquisite and obviously arranged with delicacy. Overall, I believe my mixed feelings are due to the lack of food that suited my taste and ambiance. Majority of the restaurants I dined at (whether casual or fine dining) while in St Lucia were incredibly welcoming and felt relaxed, like being in one's home. I did not feel that way in the Great Room and left honestly thankful that it was not the restaurant my spouse and I chose to spend our anniversary at. For the remainder of our stay at Sugar Beach Resort we ate at the Bayside, which did not disappoint and had an equally excellent view of the Caribbean.More

Date of visit: May 2019
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Reviewed March 24, 2019 via mobile

We have been staying at the Viceroy / Sugar Beach hotel. The food is globally disappointing there, a little bit fat, frozen fish, nothing tasty and good ( including the disappointing breakfast). But and there is a But ... the Great Room is totally different....It is like if they have fired all the cooks and started hiring right talents and not people using only one word «  amazing » without understanding what it really means. So the Great Room ? It is all about fine dinning. The food is really great, cooked and fresh. The place is very nice and well decorated. Service is good. A taste of high international standard cuisine / French - Caribbean cuisine in Ste Lucia. Nice place to beMore

Date of visit: March 2019
Helpful?3  
MarkSterner, General Manager at Great Room, responded to this reviewResponded September 18, 2019

Good Day Nicolas_Paris067, Thank you for your review of the Great Room restaurant at Sugar Beach, A Viceroy Resort! We are glad that you enjoyed the culinary offerings from the formal dining restaurant. We recognize the need to improve on our menu offerings within all...More

Reviewed January 2, 2019

The booking communication was perfect. Arriving I was happy to see great ambiance and views. The service was o.k. but the food was not tasty at all. The lobster bisque was so salty I had to order another whole bottle of water. The fish my...mother ordered was so over steamed that it was like a mash. This was indeed told to the server whom basically just said sorry. All in all, I had much better dining in St. Lucia. It was very dissapointing as I was forever looking forward to this dinner as the Chef came highly recommended. Perhaps their off day.More

Date of visit: December 2018
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Reviewed December 2, 2018 via mobile

We went to the Great Room twice during our trip and were staying at Sugar Beach where the restaurant is located. This is an amazing, fine dining experience that happens to be in paradise. As always we take our 4 year old everywhere with us...and she was more than welcomed here, complete with a kids menu and personalized service for her. For our first dinner we both opted for the tasting menu, so between those 4 courses, dessert and the extras we ended up having an amazing 9 course meal. For the second dinner 2 nights later we stuck to appetizers and main courses only. And the breads are to die for - Everything we had both nights was incredible. The tasting menu was amazing but our favorites were the duck and tenderloin main entrees. Amazing food and experience, wonderful relaxed ambiance, no rush. Good food, good company, great experience!More

Date of visit: November 2018
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Reviewed November 26, 2018 via mobile

The ambience around the great room is reason enough to dine there. The indoor outdoor setting is tastefully done. Since we were there for a holiday it was a set menu but they were willing to adhere to our dietary restrictions, Pescatarian. The bread was...delicious, the portions just right. However, it was incredibly expensive. The four course menu for five people (with one bottle of wine) came to almost $1000.More

Date of visit: November 2018
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Reviewed June 1, 2018

The views were beautiful (probably the second best of all the restaurants we went to -- hard to beat Ladera) and the servers were attentive. They sent out several complementary tastes for the table. The portions were rather small for the price. When compared to...other resorts' main dining room, The Great Room fell short. Even though we were staying at Sugar Beach, we only dined here once. I would recommend spending you time, money, and calories at Boucan or Dasheene.More

Date of visit: May 2018
Helpful?
MigneA, Manager at Great Room, responded to this reviewResponded June 12, 2018

Good Day Jennyrenny06, Thank you for sharing feedback from your experience at the Great Room restaurant.I am sorry to learn of your disappointments. Had we been made aware of your concerns with the food portions, our chef would have been more than happy to send...More

Reviewed March 24, 2018

This was our favorite or 2nd favorite, depending on who you asked. Food was excelent. Service was fun and attentive. Setting was beautiful. Beware it is very expensive.More

Date of visit: March 2018
Helpful?
MigneA, Manager at Great Room, responded to this reviewResponded June 12, 2018

Good Day KeithJS2014, We appreciate you taking the time to post this wonderful review about your experience at the Great Room restaurant. Our aim is to provide our guests with the best possible dining experience and it is gratifying that you thoroughly enjoyed what we...More

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Frequently Asked Questions about Great Room

  • Great Room is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4.5
    • Value: 3.5
    • Atmosphere: 4.5