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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $15
CUISINES
Bar, Grill, Beer restaurants
Meals
Lunch, Dinner, Late Night, Drinks
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features, about
Reviews (514)
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454 results
Traveler rating
157
146
59
36
56
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LanguageEnglish
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Traveler rating
157
146
59
36
56
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All reviews hamburger wings fries beer garden ac hotel build your own beer selection across the street toppings
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Reviewed July 7, 2023

It looks better from the outside. Our very young server wasn't attentive, never checked on us after our food came despite having nothing to do in the middle of the afternoon. I ordered my 1/4 lb burger without a bun, which flummoxed him after telling...me the 1/4 lb burger was really small. The fries were decent but my medium well burger came out well after my companion's meal and was undercooked, like it was forgotten on a two-person order. There were about 10 other people in the restaurant at the time.More

Date of visit: July 2023
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Reviewed March 19, 2023

Customer service was terrible. There were a lot of items that were not available like lemonade, sweet potato fries, fried cheese among others. We ordered fries and they were cold when we got them. We waited 45mins for the order and also all came at...the same time (appetizers and main dish). The order was all wrong too. And the cherrie on top was that they charge you for everything even the burger bun. We paid $71.00 for two burgers, fries and wings.More

Date of visit: March 2023
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Reviewed February 2, 2023 via mobile

Disappointing. I have no idea why this place sucked, except that it seemed to get in its own way. Staff were nice and pleasant on the surface, but quickly seemed to care more about themselves and chatting with friends than attending to customers. The staff...moves around a lot but I’m at a loss as to what they do. They seemed constantly distracted and not interested in taking orders or providing service. They seemed annoyed by customers, and weren’t to be bothered with someone who wanted to order. Long waits for initial drink, food, additional drinks, and check, even when slow. They had no WiFi, but somehow didn’t know this. The tables and chairs were dirty and I had to move chairs around and clean the table myself. It’s loud and that’s great if you’re with friends, but if you’re two people, in my experience, you are largely ignored. Food was average at best, with less than one slice of onion/tomato for three tacos (all extra toppings are paid for), and we waited over one hour for my food (tacos which take about two minutes to prepare, if that) while the restaurant was only 1/4 full. Good for groups and for those with nothing going on. Allow two hours minimum for one meal order. Very good beer selection.More

Date of visit: February 2023
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Reviewed December 30, 2022 via mobile

From the street view, my wife & I were excited to check out this cool-looking burger bar / beer garden. We should have trusted our guy when we had to wait outside the chained off entrance for 5min to be acknowledged but the manager/host. It...was only 8:00 PM on a Thurs night but from the moment we were seated we felt they were somehow annoyed we were even there. We waited 5-10min for a server to appear and then were rushed through ordering as our waiter insisted his manager said the kitchen needs orders asap. We got calamari and croquettes, fish tacos and a burger to share. Calamari was bland and unseasoned. Fish tacos were fine but nothing special (no mention of what type of fish nor options apart from toppings). Plates were small, thin styrofoam. Utensils were flimsy plastic that could barely cut through a burger. We ate enough to be polite, finished our beers and left 20% for our waiter as he was polite even though the experience was super disappointing. We’re pretty easy going and certainly not high maintenance (I’ve never left a restaurant review before let alone a negative one). Definitely a cool-looking place without extensive beer list but I would avoid.More

Date of visit: December 2022
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Reviewed December 25, 2022 via mobile

This was by far the worst dining experience I have ever had. When we were sat down, the table was sticky and there was no silverware or napkins. We waited 15 minutes for the menus and when we were ready to order, our waiter was...no where in sight. The waiter had completely forgotten about our table and left us unattended for another 45 minutes. Eventually, we ended up having to chase down our waiter to give our order to. Afterwards, we finally recieved our drinks and waited on the food. One of our orders went completely unacknowledged and we never recieved it and two other meals were nothing even close to what we ordered. We were given a check that wasn't even ours and had to chase down a random employee to pay yet again. Awful experience, do not go here if you wish to enjoy your evening. Would give zero stars if possible.More

Date of visit: December 2022
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Reviewed November 13, 2022 via mobile

Casual dining ( we chose outdoors) with a bunch of televisions for your favorite sports games ( they have CBS, FOX and ESPN). Dog and kid friendly. Outdoors area also had basketball hoops. Service was great especially Karla who checked on us even though her...station changed midway. Food was casual and very tasty. Build your own pizza, taco, burgers along with good apps and drinks. Priced very fairly.More

Date of visit: November 2022
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THE PLACE, General Manager at The Place, responded to this reviewResponded November 20, 2022

Yessssss ❤️🍔

Reviewed September 2, 2022

Excellent service and food . Reasonable prices !! Opens till 9:00 by night. Excellent location. Casual attire , noneed for reservation

Date of visit: August 2022
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Reviewed April 20, 2022

I’d heard the burgers were great -which they were, but after having a beef empanada as an appetizer, I ended up ordering another along with my hamburger and left super full but really happy! We were staying at the AC Hotel across the street amid...noticed how popular it was so we decided to try it out the next day. I’m very happy we did! Excellent food, nice atmosphere, and great service!More

Date of visit: April 2022
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Reviewed March 29, 2022

We stopped in for a late night drink. the service was very slow but it was also busy. The food look great but we did not eat. Very busy with locals.

Date of visit: March 2022
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Reviewed February 20, 2022 via mobile

The restaurant is on one of the main streets in the city. It’s only a block or so east of the beach. The service was good but it took a long time for the for to come out. Visit the bar, also. I had a...virgin passion fruit drink and it was really good. The burger and fries I had were tantalizing, also. The fries were really thin but good.More

Date of visit: February 2022
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Reviewed December 27, 2021

Everything on the build a burger menu is an upcharge. My black bean burger was way overcooked and overpriced. I don't understand why a bean burger is priced the same as a meat burger. Beans are so much cheaper. Service was horrible. Our food was...delivered at different times. Had to track down the waiter to pay. No reason to go back.More

Date of visit: December 2021
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Reviewed December 14, 2021

The place is magical, you fall in love from the moment you enter, the excellent food, the spectacular service. My family and I spent about 5 days visiting San Juan (Condado) and it was the first place that caught our attention, super comfortable, after the...first time, we could not stop going for a single day, we went up to two times a day. The last day we said goodbye with hugs like a family, recommended 100%. My greatest attention is to Tannushka the server who attended us all the time, and to the manager, always attentive and present at the place at all timesMore

Date of visit: December 2021
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Reviewed August 12, 2021 via mobile

This place is consistent and just so great. The burger. Fish tacos and pizza. It’s all choose your own from a little menu sheet.great atmosphere and spacious outdoor patio. We always do burgers because frankly, they’re the best around. Get the 1/2 lb. burger. Get...plaintain. Get chimichurri. And dont forget the Mallorca bread. The sweet bread from PR. Then add anything else you want. Best. Willy or waiter. The man!! Will be back again next week.More

Date of visit: August 2021
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Reviewed July 10, 2021 via mobile

We enjoyed great chicken wings as our appetizer and tasty burguers for lunch. They have an excellent beer selection. Nice ambiance, informal and family friendly.

Date of visit: July 2021
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Reviewed July 1, 2021 via mobile

Oh so good, build your own everything! I did a pizza, Goat cheese, mozzarella, red onion, arugula for the balsamic drizzle. Absolutely delicious. Like most things in Puerto Rico it took a moment for the food to come out but well worth the wait. Aliana...was an awesome server.More

Date of visit: July 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Jack B
August 26, 2017|
AnswerShow all 2 answers
Response from Fran R | Reviewed this property |
Yes, they will have the fight on tonight.
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Amanda M
August 18, 2015|
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Response from jenniferdN7504PM | Reviewed this property |
Not really sure about the games on TV. You could probably call them before you go. Most every place has drink specials all day. They have an extensive list of beers. We had frozen mojitos for lunch on a Wednesday. When we... More
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THE PLACE, San Juan - #1368 Ashford Avenue - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Place

Yes, The Place offers takeout services.

The Place is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4