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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$9 - $30
CUISINES
Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (53)
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37 results
Traveler rating
18
10
3
1
5
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Time of year
LanguageEnglish
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Traveler rating
18
10
3
1
5
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Reviewed August 25, 2020

WORST SERVICE EVER FROM THE STAFF AT MATSURI. I ordered Sushi for delivery, paid 15 guilders for them to deliver, only to get the rolls with 1 ingredient completely missing and one ingredient that is literally BARELY THERE. When I called to tell them this,...the owner said “the chef said he put the ingredients in, so he did his job” and that’s that. The sushi literally tastes like NOTHING because of the two missing components. Asked for new sushi rolls and they said that’s not an option, unless i drive over there (after I had already sent pictures and after paying 15 guilders for delivery) for them to investigate first, knowing damn well that they aren’t going to give me any new rolls nor my money back because they’ll argue that the chef said what he said, just like they did on the phone. WORST CUSTOMER SERVICE AND WORST SUSHI EVER. The arrogance of the employee on the phone was impeccable. You would expect that especially in times like these, a restaurant owner would appreciate each client they get in and treat them right. Unfortunately, it’s not my first time with a terrible experience at this place. Shame on me for going back again.More

Date of visit: August 2020
Helpful?1  
Reviewed June 27, 2020 via mobile

We sat for an hour waiting for our food. When we complained, they didn’t even acknowledge their mistake. A few friends warned me about their slow service. Now I know! Never again!

Date of visit: June 2020
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Reviewed January 13, 2019 via mobile

An extraordinary restaurant with the best sushi on the island. Bigger than average sushi rolls with many choices. Prices are comparable to other places. Great service and not too crowded like the other sushi places.

Date of visit: January 2019
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Reviewed November 4, 2018 via mobile

The food was delicious! The service was great. They get 4 stars because they use plastic straws for drinks. We need less plastic on the island. Save the turtles

Date of visit: November 2018
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Reviewed October 30, 2018 via mobile

Simple but jet nice decorated restaurant! Service is friendly and fast! Menu is great and food is tasty ! Prices are reasonable!

Date of visit: September 2018
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Reviewed October 22, 2018

I recently visited the restaurant with a group. The waitresses are kind, but I believe the restaurant needs more workers in order to permit the waitresses to be more relaxed. Although I have to admit that despite this, they do an excellent job.They are attentive...and never forget an order. The restaurant looks very clean and the chairs are comfortable. The food: fresh and delicious. Everybody enjoyed their food. Both the sushis and the woks are really recommended.More

Date of visit: October 2018
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Reviewed August 7, 2018 via mobile

It was a long time ago so we decided to give it try after we had discovered new Sushi places. I must confess that they are still good. Keep it up guys. You did not disappoint us At All.

Date of visit: July 2018
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Reviewed July 10, 2018 via mobile

Today I had lunch at Matsuri, did not expect such great quality food it has the best sushi I had lately.

Date of visit: July 2018
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Reviewed February 9, 2018 via mobile

The staff is friendly, the service is good, restaurant is clean and tidy, however the food is average. We ordered sashimi mix and beef/rice and the taste was not there :/

Date of visit: February 2018
Helpful?1  
Reviewed February 3, 2018 via mobile

We go to Matsuri almost every week. Everything is delicious! Carlos (owner) and his team have done an amazing job with the menu. There is something for everyone. Special shout out to Heidi, the best hostess in town! If, for some reason, you can’t find...a roll you like on the menu, they will custom make you one with no fuss at all! We are lucky to have them!More

Date of visit: February 2018
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Reviewed October 11, 2017 via mobile

My favorite sushi restaurant on the island is definitely Matsuri. Friendly personnel and a nice sitting

Date of visit: October 2017
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neldesigns, Public Relations Manager at Matsuri Japanese Cruisine, responded to this reviewResponded November 28, 2017

Thanks for your review, come back soon!

Reviewed August 16, 2017 via mobile

One of the Best Sushi Restaurants on the island. If you want to have a romantic night out with your hubby this is the Place. Service is great and the place is nice.

Date of visit: August 2017
Helpful?
neldesigns, Public Relations Manager at Matsuri Japanese Cruisine, responded to this reviewResponded November 28, 2017

Glad you enjoy Come back soon

Reviewed March 2, 2017

We ordered a variety of sushi and nigiri which was good but not the best we've had on the abc islands (for the best you have to go to Bonaire). The order for one person in our party came half an hour after the other...orders, which was not pleasant. Then they charged us for things we didn't order, and when we paid they didn't even give us change! Our waiter was not very friendly either. The restaurant itself looks nice but it does not have a very nice atmosphere.More

Date of visit: March 2017
Helpful?1  
neldesigns, Public Relations Manager at Matsuri Japanese Cruisine, responded to this reviewResponded November 28, 2017

Very sorry to hear your experience and we definitely take action to correct an improve any issues have a wonderfull day

Reviewed January 29, 2017 via mobile

After a hectic work week my hubby and I decided to pay Matsuri a visit. We were regulars at their old location and the food was always perfect. Located on the Schottegatweg Oost near Goisco Whesale Club. Its a fairly large restaurant with seating both...inside and out. The restaurant is nicely decorated, pleasant background music and the sushi is really fantastic!!!! Great combination of products and well presented. Service was great. Will visit again for sure!!!More

Date of visit: January 2017
Helpful?1  
neldesigns, Public Relations Manager at Matsuri Japanese Cruisine, responded to this reviewResponded November 28, 2017

Thanks for your review We always improving to offer our visitor the best experience ever Come back soon

Reviewed October 26, 2016

Where the restaurant is located is a little bit on the off side, but the interior, service and food is very good.

Date of visit: October 2016
Helpful?1  
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Frequently Asked Questions about Matsuri Japanese Cruisine

Yes, Matsuri Japanese Cruisine offers takeout services.

Matsuri Japanese Cruisine is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4