MATSURI JAPANESE CRUISINE, Willemstad

WORST SERVICE EVER FROM THE STAFF AT MATSURI. I ordered Sushi for delivery, paid 15 guilders for them to deliver, only to get the rolls with 1 ingredient completely missing and one ingredient that is literally BARELY THERE. When I called to tell them this,...the owner said “the chef said he put the ingredients in, so he did his job” and that’s that. The sushi literally tastes like NOTHING because of the two missing components. Asked for new sushi rolls and they said that’s not an option, unless i drive over there (after I had already sent pictures and after paying 15 guilders for delivery) for them to investigate first, knowing damn well that they aren’t going to give me any new rolls nor my money back because they’ll argue that the chef said what he said, just like they did on the phone. WORST CUSTOMER SERVICE AND WORST SUSHI EVER. The arrogance of the employee on the phone was impeccable. You would expect that especially in times like these, a restaurant owner would appreciate each client they get in and treat them right. Unfortunately, it’s not my first time with a terrible experience at this place. Shame on me for going back again.More

Date of visit: August 2020

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esmeraldamkelly

4 reviews

Reviewed June 27, 2020 via mobile

We sat for an hour waiting

We sat for an hour waiting for our food. When we complained, they didn’t even acknowledge their mistake. A few friends warned me about their slow service. Now I know! Never again!

Date of visit: June 2020

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adrinun

5 reviews

Reviewed January 13, 2019 via mobile

Best sushi on the island

An extraordinary restaurant with the best sushi on the island. Bigger than average sushi rolls with many choices. Prices are comparable to other places. Great service and not too crowded like the other sushi places.

Date of visit: January 2019

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Samcoralycur

4 reviews

Reviewed November 4, 2018 via mobile

Great food

The food was delicious! The service was great. They get 4 stars because they use plastic straws for drinks. We need less plastic on the island. Save the turtles

Date of visit: November 2018

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DoraandChris

8 reviews

Reviewed October 30, 2018 via mobile

Dinner

Simple but jet nice decorated restaurant! Service is friendly and fast! Menu is great and food is tasty ! Prices are reasonable!

Date of visit: September 2018

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kbj1958558

13 reviews

Reviewed October 22, 2018

Keep it up Matsuri...

I recently visited the restaurant with a group. The waitresses are kind, but I believe the restaurant needs more workers in order to permit the waitresses to be more relaxed. Although I have to admit that despite this, they do an excellent job.They are attentive...and never forget an order. The restaurant looks very clean and the chairs are comfortable. The food: fresh and delicious. Everybody enjoyed their food. Both the sushis and the woks are really recommended.More

Date of visit: October 2018

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Shariselle72S

42 reviews

Reviewed August 7, 2018 via mobile

Missing it

It was a long time ago so we decided to give it try after we had discovered new Sushi places. I must confess that they are still good. Keep it up guys. You did not disappoint us At All.

Date of visit: July 2018

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jlwongloising

16 reviews

Reviewed July 10, 2018 via mobile

Another great Japanese restaurant

Today I had lunch at Matsuri, did not expect such great quality food it has the best sushi I had lately.

Date of visit: July 2018

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ngc2299

2 reviews

Reviewed February 9, 2018 via mobile

Good service, average food

The staff is friendly, the service is good, restaurant is clean and tidy, however the food is average. We ordered sashimi mix and beef/rice and the taste was not there :/

Date of visit: February 2018

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Golid1

6 reviews

Reviewed February 3, 2018 via mobile

The most unique rolls, with a Latin favor!

We go to Matsuri almost every week. Everything is delicious! Carlos (owner) and his team have done an amazing job with the menu. There is something for everyone. Special shout out to Heidi, the best hostess in town! If, for some reason, you can’t find...a roll you like on the menu, they will custom make you one with no fuss at all! We are lucky to have them!More

Date of visit: February 2018

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