It is very rear I am keen to write a review like this, but after my experience with this establishment I feel I am obliged to. As a customer service expert with more than 20 years of experience worldwide, it is hard to be impressed....But the way Mad Hatters team deals with customers, I am honestly more than impressed.
Due to the current situation, II called the restaurant in order to place an order for take out. The person who answered the phone was extremely friendly and helpful, very positive, cheerful with the right balance between friendliness and professional attitude. I don't know his name, but it is the second time I spoke with him and he is always kind of makes my day.
The food I got from the restaurant is extremely balanced between quality and price (a rare case for the island). The dish was generously delicious. It reminded me of my mother's cooking (and coming from Mediterranean that is definitely very rare to admit). I guess my best friend was nothing but right complimenting chef Ben.
When I came to take the food, it was delivered by another sweet team member, who was also very friendly. It was a female this time.
Overall I find the team very approachable, customer oriented and the cousin simply amazing. One of the best I tried on the island.
I can't wait to both revisit the place well known about its vibes and big collection of hats :). And at the same time to recommend it to all my friends.I am thrilled to share this experience and hopefully more to come with all of the food lovers out there.More
