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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Italian, Asian, Indonesian, Mexican
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
FEATURES
Reservations, Outdoor Seating, Buffet, Seating, Parking Available, Street Parking, Free off-street parking, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Free Wifi, Accepts Credit Cards
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Reviews (14)
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LanguageEnglish
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Reviewed November 28, 2020 via mobile

I have ever visited this restaurant and stay at this hotel a few years ago. My impression at that time was very good. The place was clean, food was very delicious, staff was also very good. But when we visited this month, our good impression...was dissapear. The place was dirty, the staff...so so and the food was terrible. We do not recommed this place.More

Date of visit: November 2020
Helpful?2  
Reviewed October 1, 2017

Came here for my birthday whilst on a trip to Indonesia, first let me say the food was great which is why this review is 2 stars and not 1. We visited as a group of 4 adults and 2 children and we were one...of 3 or 4 occupied tables the other 30+ being empty. Around 5 staff members floated around seemingly unsure what they should be doing, but after 15 minutes we had to remind them that we're sat ready and waiting to order. A waitress takes our order along with a couple of simple questions for the chef about the Jungle Burgers however she either forgot to ask or provide us the response leaving us to ask another colleague to reiterate our question to the chef. Having ordered drinks first, the staff took so long to serve them that the food had already been cooked and being served by which time we gave a friendly reminder that we're still waiting on drinks, which arrived shortly after. Ended up having to send back the burgers to the chef as they'd still not served what we had asked for, possible this was miscommunicated, but once returned the meals were all delicious. Having had this experience I was not happy to learn that a service fee was automatically added to the bill, considering the complete lack of service although having more staff than occupied tables on the night I asked for the service charge to be removed, and the waitress flat out refused! Returning a few minutes later with the exact same bill as before. I'm not sure how things are usually done here but wondering how they will they ever learn if they cannot accept mistakes? Begrudgingly paid the full bill and had a quick word with management who were sympathetic, by which time it was time to leave.More

Date of visit: October 2017
Helpful?1  
Theclubhousebatu, General Manager at The Clubhouse Batu, responded to this reviewResponded February 25, 2019

Dear Tristan5514182, Warmest greeting from Jambuluwuk Convention Hall& Resort Batu. Thank you for visiting and related comments. You have repeatedly visited The Clubhouse. We are very happy to know that you enjoy the atmosphere and food at our restaurant. We are happy and sincerely at...More

Reviewed January 21, 2017 via mobile

Located atau the top of hills ini Jambuluwuk Hotel, this restaurant gives you pleasant plaze and delicious dinner. In-house band and billiard are provided.More

Date of visit: January 2017
Helpful?
Theclubhousebatu, General Manager at The Clubhouse Batu, responded to this reviewResponded February 25, 2019

Dear ed p, Warmest greeting from Jambuluwuk Convention Hall& Resort Batu. Thank you for visiting and related comments. You have repeatedly visited The Clubhouse. We are very happy to know that you enjoy the atmosphere and food at our restaurant. We are happy and sincerely...More

Reviewed January 1, 2016 via mobile

My son - 15 year old tried the flying fox. Great view. ATV ride is great but the circuit is a bit small but it was a lot of fun for our 6 year old nice. The staff is very attentive and kind. Children Playground...is not well managed and small.More

Date of visit: December 2015
Helpful?
Theclubhousebatu, General Manager at The Clubhouse Batu, responded to this reviewResponded February 25, 2019

Dear Ernest E, Warmest greeting from Jambuluwuk Convention Hall& Resort Batu. Thank you for visiting and related comments. You have repeatedly visited The Clubhouse. We are very happy to know that you enjoy the atmosphere and food at our restaurant. We are happy and sincerely...More

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Frequently Asked Questions about The Clubhouse Batu

  • The Clubhouse Batu is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4
    • Service: 3
    • Value: 3.5