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Hard Rock Cafe

Claimed

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

American, Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options

Location and contact

PRICE RANGE
$19 - $25
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American, Bar
FEATURES
Reservations, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Reviews (1,483)
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728 results
Traveler rating
224
187
164
76
77
Traveler type
Time of year
LanguageEnglish
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224
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164
76
77
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1 - 10 of 728 reviews
Reviewed 3 days ago

Visited this restaurant with my son and wife and grandchildren. They are major Hard Rock Cafe fans and always make a point of seeking out Hard Rock Cafes wherever they are in the world. So it was a major disappointment at Hard Rock Puerto Banus....More

Date of visit: February 2019
Thank CAROLT139
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Thank you so much for coming to Hard Rock Cafe Marbella and for providing this feedback. We are truly sorry for your experience and we take your comments very seriously. We are interested in gathering additional details and we ask you to please send us...More

Reviewed 4 days ago via mobile

Enjoyed a nice drink and cheeky cake which was huge but to be fair the waiter inferred deserts for sharing well was he right oh yes !! But we managed ha haMore

Date of visit: February 2019
Thank Catherine W
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 3 days ago

Thank you very much Catherine for your review about Hard Rock Cafe Marbella. We are glad to hear your comments about your latest visit at our restaurant and we would like to thank you also for highlighting our desserts.We totally believe you managed the situation...More

Reviewed 1 week ago via mobile

I’m a huge Hard Rock fan having visited many in different countries. I’ve been to the cafes in Barcelona and Mallorca and so was expecting big things from this one considering the location.......what a disappointment! Wasn’t impressed at all and would go so far as...More

Date of visit: October 2018
Thank themanstar
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thank you for sharing your review about your visit to Hard Rock Cafe Marbella. As you may know from visiting other Hard Rock Cafes in different countries, we take great pride in creating memorable experiences. However, we are truly sorry that we didn´t meet your...More

Reviewed 2 weeks ago via mobile

Slow service. Disorganised and average food especially for the price. Many better places than this. Brand it is and bland it is!More

Date of visit: February 2019
1  Thank 553joey
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thank you for sharing your review about your visit to Hard Rock Cafe Marbella. We take great pride on creating memorable experiences. However, we are truly sorry that we didn´t meet your expectations with our service during your visit to our restaurant. Please be assured...More

Reviewed 3 weeks ago

Great menu and service, which is rare in Marbella. Good place to spend family time with kids at a reasonable cost.More

Date of visit: February 2019
2  Thank 571remzik
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thank you for sharing your great review about Hard Rock Cafe Marbella. We pride ourselves on creating memorable experiences, so it's lovely to see that you had such a good time with your family in our restaurant. Thank you also for highlighting our great menu...More

Reviewed 4 weeks ago via mobile

It’s a Hard Rock Cafe... So you know what you get Although Spanish mentality lowers quality of food and service, which is a pittyMore

Date of visit: January 2019
Thank Jessy-Eric
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Thank you for sharing your review about your visit to Hard Rock Cafe Marbella. We take great pride on creating memorable experiences. However, we are truly sorry that we didn´t meet your expectations at all with our food and service. We hope that if you...More

Reviewed January 16, 2019

Maybe was the influence of bad weather, but atmosphere in the cafe was not good. Same is valid also for staff.More

Date of visit: November 2018
Thank Marjan S
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded January 17, 2019

Thank you for sharing your review about your visit to Hard Rock Cafe Marbella. We take great pride in creating memorable experiences. However, we are truly sorry that we didn´t meet your expectations. We hope that if you come back again in the future, you...More

Reviewed January 16, 2019

My son wanted a burger, we were close by, should have gone elsewhere and will do so next time. Upon arrival you are not greeted cheerfully like at other Hard Rocks. Once seated it took about 15 minutes before we were asked if we wanted...More

Date of visit: January 2019
Thank Eatthemeat
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded January 17, 2019

Thank you for visiting Hard Rock Cafe Marbella and for providing this feedback. We are truly sorry that we didn´t meet your expectations and for not being up to our normal high standard during your last visit. Please be assured that we take all your...More

Reviewed December 29, 2018 via mobile

Always been a fan of this place and Hard Rock in general as you know what you’re getting and it never disappoints.... until now. Firstly, they’ve reduced their cocktail sizes by around 30% and kept the pricing the same. People aren’t stupid. Secondly, whilst there...More

Date of visit: March 2018
Thank amarokhai
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded January 9, 2019

Thank you so much for coming to Hard Rock Cafe Marbella and for providing this feedback. We are truly sorry for your experience and we take your comments very seriously. We are interested in gathering additional details and we ask you to please send us...More

Reviewed December 23, 2018 via mobile

Good place near to parking and Cortes ingles. Very high price about quality, No good service... a waiter brought the spoons for the cake in his hand and put them on the table. I don't back more!More

Date of visit: December 2018
Thank maxw513
HardRockSpain, Director de Relaciones con Clientes at Hard Rock Cafe, responded to this reviewResponded January 9, 2019

Thank you for visiting us and for providing this feedback about Hard Rock Cafe Marbella. We are truly sorry that we didn´t meet your expectations and for not being up to our normal high standard with our service. Please be assured that we take all...More

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Questions & Answers
Ask a question
Kimbolas73
July 23, 2017|
AnswerShow all 10 answers
Response from Londoner1710 | Reviewed this property |
I brought my dog yesterday and we ate outside on the terrace and they didn't say anything !
1
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BethA722
October 8, 2016|
AnswerShow all 10 answers
Response from Q8Fuzzy | Reviewed this property |
yes you can take a Bus ride which will drop you off infront of el corte inglese, HRC will be few steps away.
0
Votes
ellie77337
August 31, 2016|
AnswerShow all 8 answers
Response from bdet | Reviewed this property |
we went on a sunday, mid afternoon, mid may and it was fairly quiet. It may not be as hectic now that school is back in session and the summer months are done.
1
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