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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Seafood, Romanian, European
Meals
Lunch, Dinner
FEATURES
Reservations, Outdoor Seating, Seating, Table Service, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Reviews (74)
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66 results
Traveler rating
28
20
5
6
7
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Time of year
LanguageEnglish
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Traveler rating
28
20
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7
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Reviewed 3 weeks ago via mobile

The worst food and service I experienced in Neptun. Waited for the waiter to take order for 20 min and got something different in the end.

Date of visit: July 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 29, 2021 via mobile

We used to eat here before the pandemic. Things have changed a lot, it isn’t anymore the place with good food. We went to have dinner here and after waiting to take our order, he told us that he has no soup, nothing on the...menu that includes carp and no “lipii”. Exactly what we had decided to order. We had to look in the menu again to choose something else. He brought to our 5-year-old son some spaghetti spiced with a lot of pepper, although the menu does not say that it is a spicy dish. The shells ordered came almost cold and the french fries cold and almost dry (frozen potatoes). It took almost an hour for him to bring us the order. I do not recommend. Apart from the fact that it is a pleasant place as the atmosphere, the staff and the food disappointed us.More

Date of visit: August 2021
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Reviewed August 29, 2020 via mobile

I was there with my family on August 28th, it was very busy. The manager found us a table. Now believe me when I write things about restaurants, I realy know how to evaluate food or service since I own a restaurant myself. The quality...of the food is extremely good, we ate sturgeon, seafood pasta, spicy chicken and drank the roze house wine. Everything was very well cooked. The service was good also, given the full restaurant. The price is not low, but quality always costs.And it was the same quality everytime I cameback here. It was my 4-5 time in 15 years, always the same quality. I fully recommend this restaurant.More

Date of visit: August 2020
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Reviewed August 27, 2020 via mobile

Went there for lunch with some expectations, given the reviews. Aside the fact that the quality of the dishes is way subpar, also discovered that they reheat the seafood brought to the table because they do all the dishes beforehand, without considering the health risks...associated with such practices!More

Date of visit: August 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 25, 2020 via mobile

This is the best restaurant that we've found in Neptun, everything we've ate was fresh and tasty, and also another plus was the staff, they've made us feel welcomed to this place.

Date of visit: July 2020
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Reviewed July 18, 2020 via mobile

We had a very nice evening with a stunning view over the lake in Neptun. The food is delicious and we highly recommend the mussels which are realy fresh and the mixed platou with fish specialities. You need reservation in advance! The smal pets are...allowed, our little dog was very happy. Enjoy!!More

Date of visit: July 2020
Helpful?1  
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Reviewed October 21, 2019

I have experienced a good service from the waiters: they presented the menu, the offers. In the first evening the food was well cooked but in the second evening the same dish was no longer as well cooked. They are serving the red wine very...cold and not at the room temperature. The atmosphere was nice: a rustic location, beautifully cared for with flowers and trees, a nice view over the lake with water lilies and swans towards the sea. I liked best the location. But, I did not like the way of treating customers: you are given so-called value vouchers, you are told that you have a discount at the restaurant but without feeling this, you cannot receive the money back given on the vouchers if you have not consumed them. And in the end: The prices are very high.More

Date of visit: September 2019
Helpful?1  
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Reviewed September 16, 2019 via mobile

It s definitely worth a visit , if not affording to accommodate here. We only had lunch and it was delicious. It dis not take long for our order to be taken and food was quickly served. They have a separate place for kids to...play too. I highly recommend this place.More

Date of visit: September 2019
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Reviewed September 6, 2019 via mobile

We had the best food experience. Everything was tasty. You must try. We had lunch and dinner for couple of nights. Don’t miss it. Compliments to the chefs.

Date of visit: September 2019
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Reviewed August 5, 2019 via mobile

We were celebrating my brother in law s birthday as a group of 12. The serving was good, the waitress was kind. The view is breathtaking; lake, water lillies and lots of fish in the water. The food was good but the portions were too...small and too expensive for my taste. You basically pay for the view which is awesome and once or twice in a lifetime is worth itMore

Date of visit: July 2019
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Reviewed June 25, 2019 via mobile

Beautiful view, pleasent staff, but the food is not amazing (as the prices are). It worth a visit, but that's it.

Date of visit: June 2019
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Reviewed June 23, 2019 via mobile

Very nice experience in this restaurant because it was a very hot evening but the shade here and the quietness of the place down the lake was excellent. The food was ok and quite big. It was very nice to eat Romanian food on the...seaside but actually on quiet lake ... incredible view!More

Date of visit: June 2019
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Reviewed June 15, 2019 via mobile

The food was delicious! We were a group of four, had different types of fish dishes, all of them were great. We had cheese dumplings (papanasi) for desert - they were the perfect traditional recipe - the dough contained cheese. Also, we tried the ice...cream, which was actually a home made parfait, perfect taste.More

Date of visit: June 2019
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Reviewed September 7, 2018 via mobile

Beautiful place, nice menu, rude waiters, not having anything in common with the job they are doing. You can eat a lot of fish that taste great, the owner do his best to be friendly. If you can go over the rudeness and lack of...skill of the waiters go there to enjoy the fish dishes, if not try to find another place. You will lose in taste but you will feel comfortable!More

Date of visit: September 2018
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Reviewed September 4, 2018

In the area they are some spaces, named ''restaurants'' where are almost same food. The prices are almost the same. At the lunch time all of them are some offers. Also after 22.00 o'clock in the evening almost all products are for sale at half...price.More

Date of visit: August 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Complex Insula

Complex Insula is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 5