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De Vere Venues Hartsfield Manor

$$ - $$$
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Hartsfield Manor Sandy Lane, Betchworth RH3 7AA, England
+44 870 609 1147
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75 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Seattle Area
Level Contributor
66 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 4 weeks ago via mobile

Food was plentiful and somewhat tasty. Had both buffets and plates meals. The desserts were good but overall the entries were inconsistent. The service and environment were both quite nice.

Helpful?
Thank cglynn724
London, United Kingdom
Level Contributor
22 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed January 31, 2017

I hosted my 40th Birthday Party here recently. The night was a great success due to the efficient service provided by my party planner at the venue, Robyn, and also by all the dedicated staff who ensured that the evening ran perfectly for myself and all my guests. It's a beautiful hotel, in lovely grounds, with plenty of parking set... More 

Helpful?
Thank HollyDay247
London, United Kingdom
Level Contributor
33 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed January 18, 2017 via mobile

I stayed there in November and made a complaint as I was put in a room where the heating and the TV were not working. I received a response and was told on 4th December that they would revert back to me. I have chased 4 times ever since and my emails have been completely ignored. Poor customer service. I... More 

Helpful?
1 Thank AnnMo83
London, United Kingdom
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed December 29, 2016 via mobile

We stayed in Hartsfield Manor over Christmas whilst we visited my mum who lives nearby. This was the 2nd year of staying there since we enjoyed last time so much. When we arrived the receptionist very thoughtfully automatically moved our room to a quieter area of the hotel which we were very grateful for. The room itself was lovely spacious... More 

Helpful?
Thank Jason C
A TripAdvisor Member
Reviewed December 24, 2016 via mobile

We had our works Christmas party on the 16th Dec , it was a great night the food was very good! ..so hats off to the chef, who I believe is called Alex. We booked it through their events co-ordinator Robyn Hanson who came across very professional and friendly. A few of my friends stayed overnight and said the rooms... More 

Helpful?
Thank A TripAdvisor Member
Level Contributor
38 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed October 18, 2016 via mobile

Lovely hotel room the receptionist max was the nicest person he was very friendly and had excellent customer service. The spa was amazing Lucy was lovely would definitely book with her again. Food was ok not great, the manager was rude. Nice venue lovely views :)

Helpful?
Thank Kimberley088
njarousseau, General Manager at De Vere Venues Hartsfield Manor, responded to this review

Dear Guest, Thank you for taking the time to write your review of Hartsfield Manor. I am delighted with your lovely comments and pleased that you received excellent customer service upon checking in. However i am disappointed to hear that you encountered some negative attitude. I will certainly look into this, as this definitely is not what we expect of... More 

Worthing, United Kingdom
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed October 17, 2016

Lovely room, but will upgrade to king-size next time. It's quiet and private. Great breakfast, clean and multiple choices. Great walks locally. Two great pubs nearby, the Dolphin great youngs beer, not great food. The red Lion, great food and Harveys bitter. Heaven. Staff pleasant and attentive, wonderful grounds. Will come again.

Helpful?
Thank colin L
njarousseau, General Manager at De Vere Venues Hartsfield Manor, responded to this review

Dear Guest, Thank you for taking the time to review your experience of Hartsfield Manor. I am thoroughly delighted that you had a fantastic time with us. I will pass on all your lovely comments to all those involved. We look forward to welcoming you back to Hartsfield Manor again. Kind regards, Nicolas Jarousseau General Manager More 

Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed October 15, 2016 via mobile

Beautiful house, stunning grounds, excellent, attentive staff. Price for room was reasonable (drinks expensive). However, our room was in the 'mobile' block to the right of the house. Tired, uninspiring & disappointing. If it had been a special occasion I would have been bitterly disappointed. I would stay again but only if I could guarantee a room in the main... More 

Helpful?
Thank Suddssudds
njarousseau, General Manager at De Vere Venues Hartsfield Manor, responded to this review

Dear Guest, Thank you for taking the time to write your review. I am delighted to read that our staff were attentive to your needs and I can assure you that we always try to allocate main house bedrooms but in some circumstances this is not feasible and we may in certain cirumstances need to allocate other bedrooms. I hope... More 

Level Contributor
109 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
Reviewed September 22, 2016 via mobile

It is a lovely hotel but lacking attention to detail. Ok I stayed in the annex which was ok but no biscuits with the tea and coffee in the room. The TV was rubbish kept going off and real basic channels all snowy. The light on the phone lit up the whole room in the dark. The toilet extract fan... More 

Helpful?
Thank Gwizard1
njarousseau, General Manager at De Vere Venues Hartsfield Manor, responded to this review

Dear Guest, Thank you for taking the time to review Hartsfield Manor. I am disappointed that your stay was not as you expected. I will pass on your issues and comments to the teams involved, so we can improve upon these and make sure these are not encountered in the future. However, I am delighted that you enjoyed our food... More 

Epsom, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed August 7, 2016 via mobile

Really sorry to give a bad name to such a lovely place but customer service was a joke ! Apparently it's the customers fault the bed was soaking wet from the mattress up ! We must have poured something on our bed ! There is no way house keeping are at fault and I must pay full price for my... More 

Helpful?
Thank benfure
njarousseau, General Manager at De Vere Venues Hartsfield Manor, responded to this review

Dear Guest, Thank you for taking the time to write your review. I am severely disappointed to hear that your stay was not as you expected, and you do not feel that you received the highest level of customer service that we pride ourselves on. Rest assured I will pass on your comments and issues to the housekeeping and management... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
British
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Validated Parking, Serves Alcohol, Highchairs Available, Wheelchair Accessible
Good for
Romantic, Large groups, Families with children, Business meetings
Location and Contact Information
  • Address: Hartsfield Manor Sandy Lane, Betchworth RH3 7AA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Betchworth
  • Phone Number: +44 870 609 1147
  • This restaurant is at Hartsfield Manor Betchworth

Questions & Answers

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Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?