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Princess Garden

Certificate of Excellence
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1 - 3 Brewery Lane, Ponteland NE20 9NZ, England
01661821818
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206 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Newcastle Upon Tyne
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Not been since our last disastrous visit. As Paul liked to mention we keep coming back ? I have not since last time but my son wanted to go Saturday night. The food was good, service was much better, so much so the young lady who looked after us gained a £10.00 tip ! Nice to see Elaine on the... More 

Helpful?
Thank MichelleH11
Barney1573, Owner at Princess Garden, responded to this review

Hi Michelle, Thank you very much for your review. We at Princess Garden are very pleased that this was a much better experience for your party. We look forward to seeing you again soon and are very pleased you have come back. Best Regards Paul Stephenson. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Been a while since we were here and noticed a couple of poor reviews on trip advisor. However, it was perfect. The staff were very friendly and the hostess/manager was attentive and charming. We tend to stick to prawn dishes, as my wife doesn't eat meat, and they were tasty and freshly prepared. The accompanying sauces were light and the... More 

Helpful?
Thank geoff l
Barney1573, Owner at Princess Garden, responded to this review

Hi Geoff, Thank you very much for kind words and support,we try our very best at all times but we don't always get it right as you can see from a few other reviewers. Please don't leave it to long until your next visit. Best Regards Paul Stephenson. More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Friendly staff, good service and the food is amazing, whether you're sitting in or taking out. Highly recommend! (Especially the smoked chicken)

Helpful?
1 Thank Harriet H
Barney1573, Owner at Princess Garden, responded to this review

Hi Harriet, Thanks for taking time to post your review here on TripAdvisor, You like lots and lots of our customers love the smoked chicken. Please do keep coming in. Best Regards Paul Stephenson. More 

Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Firstly I would like to say I came to this restaurant about two years ago and really enjoyed my meal. It is an 'all you can eat' restaurant whereby you have to finish what you have before they bring you your next course, so I was really looking forward to my next visit. The staff are friendly enough and the... More 

Helpful?
Thank Dean L
Barney1573, Owner at Princess Garden, responded to this review

Hi Dean, Thanks for taking time to post your review. Elaine the manageress can remember you and your wife coming in on Friday and said you and your wife were very a nice couple and were asked if you didn't like the beef dish as you did not eat it and the reply was you were full. As you state... More 

2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2016

Was welcomed by a petit blonde with a monotone voice. She placed us on a lovely table. For started I ordered duck, once the chefs had caught the duck (25 minute wait) it came and was scrumptious. Main was lovely too. Say a great thank you to the girl Hannah when you see this as she was sublime at her... More 

Helpful?
Thank Andy M
Manchester, United Kingdom
Level Contributor
45 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 30, 2016 via mobile

Ok but soups and sauces were a little gloopy for my taste. Chicken with lettuce starter was the highlight. Everything else was a bit bland. Service was good and friendly.

Helpful?
Thank rockgirl3000
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2016 via mobile

The best hot and sour soup around great service all you can eat . Nice decor we go about once a month and we like it as good as any non all you can eat restaurants

Helpful?
Thank Juliet T
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

Went again last Sunday for a family meal,12 of us.All regulars at the Princess Garden. Food lovely as was the service from the staff. We all left stuffed as usual,think we tried the whole menu again. Can't wait to go back.

Helpful?
Thank nicholas f
Newcastle Upon Tyne
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 2, 2016

Service diabolical, food luke warm,waited over an hour for starters, Staff disorganised and noted more than one other table had same issues, one table walked out. Not been the same since Francis and Kevin left. No manager in sight tonight and no apology. Before you respond take a look at your CCTV to confirm. Have been going here for years... More 

Helpful?
Thank MichelleH11
Barney1573, Owner at Princess Garden, responded to this review

Michelle, My apologies as you did wait far to long for your starters on that monday night you came in, as it is on most mondays the restaurant was packed. You have said a few times now Never Again but you keep coming back so we must be doing something right. Best Regards Paul Stephenson. More 

Ponteland, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2016 via mobile

Had the All YouCan Eat Banquet .It was good but we have had faster service and hotter food on previous visits early on a Saturday evening.

Helpful?
Thank Brian P

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Cuisine
Chinese, Asian
Meals
Dinner, Late Night
Restaurant features
Delivery, Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Full Bar
Good for
Special occasions, Large groups, Families with children
Location and Contact Information
  • Address: 1 - 3 Brewery Lane, Ponteland NE20 9NZ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Northumberland  >  Ponteland
  • Phone Number: 01661821818

Questions & Answers

Questions? Get answers from Princess Garden staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?