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The Lobby Lounge

#42 of 6,250 Restaurants in Chiyoda
Certificate of Excellence
$$$$
Neighborhood:
Ginza / Tokyo Nihonbashi
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1-8-3 Marunouchi | シャングリ・ラ ホテル 東京 28F, Chiyoda 100-8283, Tokyo Prefecture
Name/address in local language
+81 3-6739-7888
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111 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Charlotte, North Carolina
Level Contributor
175 reviews
95 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 18, 2016

While staying at the Peninsula Tokyo, I received free breakfast through the Amex Travel Fine Hotels booking. The lobby lounge was a good option since it is casual and located in the beautiful lobby. They offered Western, Japanese and Chinese options. Food was very good and so was the service.

Helpful?
Thank meflatow
Adelaide, South Australia
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 18, 2016

A late lunch before we explore the city. We haven't been to Tokyo before and it was so convenient to find a casual yet sophisticated lunch venue within the hotel. In this well appointed lounge some were enjoying lunch as we were, and others had arrived to take afternoon tea. The lounge menu is extensive and ranges from healthy lunch... More 

Helpful?
Thank Gael7
Misawa, Japan
Level Contributor
73 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 7, 2016 via mobile

I ate here several times during my stay at the hotel. The service was always excellent and the food wonderful. The lunch sandwiches are so good and their special with soup, sandwich and fries is perfect. They always seat you immediately and make sure your server speaks English. I even given a stool for my purse during lunch! Talk about... More 

Helpful?
Thank Shante' A
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 26, 2015 via mobile

Would not recommend having afternoon tea here. As we entered no one asked for our coats so we had to hang them on the back of our chairs. We ordered two classic cream teas and one Christmas cream tea , the quality was terrible and we were not served some o f the dishes included, we had to ask where... More 

Helpful?
1 Thank Anita R
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear Anita R, Thank you for staying at Shangri-La Hotel, Tokyo and for taking the time to leave your valuable comments. We sincerely apologize for our service and food at afternoon tea. Your feedback is valuable as it is one of the best ways for us to understand how we can improve.   Should you wish to share further your... More 

Paris, France
Level Contributor
1,359 reviews
1,097 restaurant reviews
common_n_restaurant_reviews_1bd8 631 helpful votes
5 of 5 stars Reviewed October 19, 2015

Main lobby bar of Shangri La, with almost 270 degrees view of the financial district, with very nice late breakfast (for jet lagged guests) and even better high tea, very English style. In the evening, it transforms in usual hotel bar, with very good mixologist and hence long selection of nice cocktails.

Helpful?
Thank Scipion-Paris
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear Scipion-Paris, Thank you so much for choosing Piacere and sharing your positive and precise feedback. We are pleased to hear you enjoyed our breakfast, high tea, and cocktail. We are looking forward to welcoming you soon again. Jens Moesker General Manager More 

Tokyo
Level Contributor
30 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 8, 2015

Beautiful place for afternoon tea. Beware, though, as it's not bottomless! We expected more and more food to be brought around (as they do in the Park Hyatt in Shinjuku) but once the food on the tray was gone there was no more to be had. Overall, the quality of the tea and food was excellent, the service was fantastic... More 

Helpful?
Thank Paul B
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear Paul B, Thank you very much for visiting The Lobby Lounge and for sharing your feedback. We are delighted to hear that the tea, food, service and atmosphere were to your liking. We look forward to welcoming you back again soon. Jens Moesker General Manager More 

London, United Kingdom
Level Contributor
19 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 17, 2015

Lobby Lounge is located on the 28th floor of Shangri-La Hotel in Tokyo. Easy to find and not too busy for a late drink. Grand and intimate setting, wide choice of drinks and a number of interesting cocktails. Staff was helpful and spoke English well. Second cocktail took slightly longer to be prepared and the bill took a while. Higher... More 

Helpful?
Thank Andrey V
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear Andrey V Thank you very much for leaving your feedback about your experience at The Lobby Lounge. We are glad to hear that you enjoyed the atmosphere and drinks, but we are very sorry to hear that you felt it took some time for your second cocktail and bill to arrive. Your feedback is very valuable to us as... More 

California
Level Contributor
26 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 8, 2015

This is a really nice lounge, catering to both the Shangi-La's guests and outsiders. They really keep the smoking section separate, so if you don't want to smell smoke, you are likely okay here. I had several business meetings in the lounge and found them to be comfortable for long time sitting, and private enough for business discussions. The drinks... More 

Helpful?
Thank maximumvaluegroup
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear maximumvaluegroup Thank you very much for visiting The Lobby Lounge and for sharing your feedback. We are delighted to hear that the drink and atmosphere were to your liking. We look forward to welcoming you back again soon. Jens Moesker General Manager More 

Saitama Prefecture, Japan
Level Contributor
39 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 29, 2015

I made a reservation to have the signature afternoon tea course. 3 of us were taken to a table near the window, which was nice. Soon the server brought us food, but it was taken away because it was a mistake. They did not really apologize. After 2 hours, we were told it was time for us to leave, but... More 

Helpful?
Thank FantasticJade
SLTY-Owner, 支配人 at The Lobby Lounge, responded to this review

Dear FantasticJade, Thank you for taking the time to provide feedback of your experience. I am very sorry to hear of the trouble that you encountered on account of the service. Thank you very much though for bringing this to my attention. Your feedback is highly appreciated and I will make sure that we use it to improve our service... More 

Minato, Japan
Level Contributor
112 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 7, 2014

I had wine while waiting for a friend to pick me up at the hotel and they have a nice selection of good to very good red wines I had, but wide variety of drinks- and the views of tokyo tower are amazing!

Helpful?
Thank jeff m

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Average prices
$30 - $99
Cuisine
European, International
Meals
Lunch, Dinner, Breakfast, Drinks
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol
Location and Contact Information
  • Address: 1-8-3 Marunouchi | シャングリ・ラ ホテル 東京 28F, Chiyoda 100-8283, Tokyo Prefecture
  • Location: Asia  >  Japan  >  Kanto  >  Tokyo Prefecture  >  Tokyo  >  Chiyoda>  > Ginza / Tokyo Nihonbashi
  • Neighborhood: Ginza / Tokyo Nihonbashi
  • Phone Number: +81 3-6739-7888

Questions & Answers

Questions? Get answers from The Lobby Lounge staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Ginza / Tokyo Nihonbashi

Neighborhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighborhood