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The Hand & Sceptre Restaurant

21 London Road | Tunbridge Wells, Southborough, Royal Tunbridge Wells TN4 0RJ, England
+44 1892 529292
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Overview
  • Excellent31%
  • Very good24%
  • Average18%
  • Poor14%
  • Terrible11%
1 week ago
“Not as described”
2 weeks ago
“Sunday Lunch”
Closed Now
All hours
CUISINES
Bar, British, Pub, European, Gastropub, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
DETAILS
21 London Road | Tunbridge Wells, Southborough, Royal Tunbridge Wells TN4 0RJ, England
Service
Food
Value
Atmosphere
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Reviews (313)
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11 - 20 of 313 reviews

Reviewed April 15, 2017

Other than the location overlooking the green there is little to sing about over the sound of the busy A26(London Road). The menu is minimal with overpriced food. The venue has bags of potential and sadly they've missed a real tick. For the price you...More

2  Thank Anthony R
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent feedback. Unfortunatly we are a listed building and can only do so much to limit the noise, we have already installed secondary glazing in all of our bedrooms. We also change our menu every 6 months and have not had...More

Reviewed April 11, 2017 via mobile

We have just returned from spending two nights here as there is guest accommodation as well. The staff were so friendly and helpful. The meal choices were vast and varied. And the food was excellent. Fabulous decor in the restaurant and bar.

Thank frankie4caravan
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your very kind comments. The whole team are pleased to hear such comments and continue to work hard to continue improving, we hope to see you again soon.

Reviewed April 10, 2017

Did not eat in the restaurant, food very expensive so opted for toast for breakfast. They still do not advise customers that the toaster needs turning on as it has a timer. Day one, single waitress not coping with numbers. Still not fixed the shower...More

Thank Tony S
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

We are sorry to hear that your stay was not as you had hoped. We are currently investagating the issue with the shower and remain optamistic this will be resolved very shortly.

Reviewed April 9, 2017

Having been told by another pub restaurant that we were too late to eat at 9pm, we were given a very warm welcome by an enthusiastic and helpful woman on the restaurant reception. Waitress Holly was marvellous too. The food was delicious and the dessert...More

Thank Yumc
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you very much for your recent review, Holly and the whole team were very pleased to hear your comments and hope to see you again soon.

Reviewed April 5, 2017

Went down to breakfast at 9.45 after being told breakfast finishes at 11 Only cereals on the table nothing else out was told they had run out of bread Staff member couldn't be bothered he went out side for a fag we were waiting to...More

Thank Wendy E
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review, I am sorry to hear that the breakfast let down your stay with us. We are currently investigating the day in hand and will proceed with any retraining required. We hope this does not put you off returning and...More

Reviewed April 5, 2017

Love this tasteful and welcoming restaurant/bar. It's beautifully designed and decorated with a lovely lounge area off the restaurant where you can relax with drinks or coffees. It is also excellent value, we chose the fixed price menu either £12.50 for two courses or £15.50...More

1  Thank CNEP052
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review, We are always so happy to hear such nice comments. the whole team will be pleased to hear these. We look forward to seeing you again soon.

Reviewed April 4, 2017 via mobile

Having been regularly in the past we had stopped coming due to inept staff, poor food and general disappointment. Since New Year where we had a fabulous time it's really changed. Food is great, innovative and up to date. We've fallen back in love with...More

Thank Tiddles1209
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review. it is always great to hear that all our hard work begins to pay off and we continue to learn and grow with you. I can assure you Shannon was delighted to see your comments, we are changing our...More

Reviewed March 28, 2017 via mobile

I spoke to a member of staff re my last review, my review was discussed at a staff meeting where it was agreed they should be more pro active re my comments. I was looking forward to writing an improved review as I do like...More

Thank shep2258
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review. We are sorry that you feel that way and we promise we continuly work hard daily to try and better ourselves. We hope you do see an improvment sooner rather than later.

Reviewed March 24, 2017 via mobile

Met friends here for lunch and had the 2 course menu for £12.50 There was enough choice for us all i had soup to start and a salad for main both delicious other friends had fish cakes and a fish finger sandwich both got the...More

Thank ChrisLogan63
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review, We look forward to seeing you and your friends again soon. We will be changing our menu in April however will be keeping a similar offer during the week.

Reviewed March 23, 2017

We arrived early, 11.45, after a very early start that morning and ready for a nice pub lunch. We hadn't booked and just popped in on the off-chance. Lovely decor, friendly staff, good wine and excellent food at a reasonable price. Will definitely return, really...More

Thank suzy M m
Glenn W, General Manager at The Hand & Sceptre Restaurant, responded to this review

Thank you for your recent review. We are so glad to hear that you had a great visit. We continue to work hard and improve so we hope we keep impressing you on your next visit.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$6 - $32
Cuisine
Meals
Breakfast, Brunch, Lunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special occasions, Kids, Large groups, Families with children, Business meetings, Local cuisine, Bar scene
Open Hours
Sunday
12:00 pm - 9:00 pm
Monday
12:00 pm - 10:00 pm
Tuesday
12:00 pm - 10:00 pm
Wednesday
12:00 pm - 10:00 pm
Thursday
12:00 pm - 10:00 pm
Friday
12:00 pm - 10:00 pm
Saturday
12:00 pm - 10:30 pm
Location and Contact Information
  • Address: 21 London Road | Tunbridge Wells, Southborough, Royal Tunbridge Wells TN4 0RJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Royal Tunbridge Wells  >  Southborough
  • Phone Number: +44 1892 529292
Description
Tunbridge Wells Cozy Country Pub & Boutique Lodge with Simply Amazing Food & Drink. There's Something for everyone every day of the week !