5 Ways to Avoid Cancellations

Apr 9, 2019 | Listing 101

Let’s face it; having to cancel a booking is bad news. Your guest will be disappointed because the trip they’ve been excited about is no longer a reality. They’ll probably have to make other plans – often costly – especially if they’ve already booked their travel arrangements and time off work.

For owners, it can seriously damage reputations, deter other potential guests from booking and have a negative impact on the listing’s success. Repeated cancellations end up with the listing being removed from our site (and no one wants that!).

It’s not all bad news though. While some cancellations can’t be avoided, the vast majority can. Follow our top five ways to avoid cancellations happening in the first place, and it’s a win-win for everyone.

#1 Be prepared for the unexpected

have failed, so always have a back-up plan in place. Have a friend who can take care of bookings in case of emergencies, such as illness. If you’ve been let down by a cleaning company or an agency, try to have other contacts in the area who might be able to help.

#2 Do you even need to cancel?

Carefully consider your reason for canceling before going ahead. For example, if it’s because the hot tub isn’t working or there’s building work nearby, you might be able to work things out with the guest. They will be far more disappointed if you cancel the booking completely rather than explaining the situation first. Go to your Inbox if you need to get in touch with your guest.

Bonus tip

You could always make up for the downstairs toilet not working by letting the guest know, apologising and offering them a welcome basket full of goodies. They might be happy to go ahead and you won’t need to cancel.

#3 Make sure your rental’s suitability is clear on your listing

If you’d prefer not to accept pets or the rental isn’t suitable for children, for example, make sure you’ve outlined this on your listing. This will help to avoid someone booking a place when it isn’t suitable for them, possibly resulting in a cancellation. Plus, misrepresentation can lead to cancellations, so double-check your listing to make sure your property details are always accurate.

#4 Are your rates and calendar correct?

Keeping these details up-to-date will not only ensure that you don’t miss out on bookings, it’ll also help you to avoid cancellations due to double-bookings or incorrect rates. You can set your rates and calendar for up to 18 months into the future, and this simple bit of admin can make a huge difference!

#5 Check that you’re happy with your cancellation policy

You can choose from a range of cancellation policies so picking the right one for you is important. If you need to change or update your cancellation policy for any reason, go to Booking policies and Guest cancellation policy.

If you need more information about cancellations, visit our help center!


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