10 Things You Should Include in Your Welcome Pack
We’ve put together some advice on what to include to make your welcome pack as useful for your guests as possible. Take a look…
Your welcome pack is the perfect place to remind guests about check-in and check-out times or instructions. You can also be more specific about what to do with linens or towels for example, if you provide these.
Connecting to the WiFi will probably be top of the list as soon as guests arrive, so make sure you provide the network name and password. Double-check you’ve got it right and be sure to update it if it changes.
In addition to providing a number to contact you (or your local representative) in case of questions or problems, a list of useful numbers can help give guests real peace of mind during their stay.
- Nearest hospital / emergency room
- Police/fire department
- Your property management company contact (if applicable)
- Housekeeping / maintenance staff
If you have any particular rules or guidelines for your rental–for example a reminder to keep the noise down after 10pm or that smoking isn’t permitted–add a section to your welcome pack to remind guests of these. Setting expectations from the start of the stay can help head off any problems and prevent misunderstandings.
If you have any complicated electronics–a TV that’s difficult to switch from cable to the DVD player or a thermostat that’s tricky to programme, for example–make sure you leave simple, step-by-step instructions for guests to follow. Write them in plain language (rather than just providing the standard manual for them to spend valuable vacation time deciphering).
When it comes to heating and air conditioning controls, every house is different! Be sure to give detailed instructions on how to change the temperatures or switch the systems on and off.
7. Inventory of supplies
This can be super useful for guests if they’re planning a trip to the grocery store the following morning. List out the items available in the rental–toilet paper, hand wash, dish soap, trash bags–so they know what they need to buy.
8. Local trash/recycling collections
Include information about when trash is collected and which bags guests need to use. If you have a recycling collection, be sure guests know which bags or bins to put which materials in.
It’s simple, but a map of the local area or neighborhood is always useful to include in your welcome pack. It can help guests understand the geography and prepare to explore the area.
10. Street parking regulations
If your guests will need to park on the street during their stay, be sure to advise them of any parking charges or regulations. No one enjoys receiving a parking fine – especially when on vacation.
We know running a vacation rental can be a challenge, but there are some super simple ways of taking a guest’s stay from OK to great. We’re going to take you through five, from your very first contact with a guest to the moment they leave.
Do you worry about missing out on potenital bookings? Well, worry no more! TripAdvisor Rentals introduces Instant Book, the hassle free way of accepting bookings without having to be at your computer.
The key to getting a good review is making your guest’s stay memorable. Not just another vacation. Not just good. Not even great. Get tips on how to create the best experience for you guests (with just a little effort)
“What’s the area like?” is an inevitable question that pops into travelers’ minds when choosing a vacation rental. It doesn’t matter whether your place is surrounded by tourist attractions or whether it’s a secluded rural retreat, your guest will want to know why they should choose your home over one in a neighboring area.