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Landscape - Picture of Mystique St. Lucia by Royalton

Photo: Landscape

From Review : Beautiful Resort - poor wifi - poor customer service of Mystique St. Lucia by Royalton
Beautiful Resort - poor wifi - poor customer service
Beautiful Resort - poor wifi - poor customer service
Beautiful Resort - poor wifi - poor customer service
Beautiful Resort - poor wifi - poor customer service
Beautiful Resort - poor wifi - poor customer service
Beautiful Resort - poor wifi - poor customer service
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Nattysimps wrote a review Oct 2019
Bermuda4,324 contributions386 helpful votes
+21
I will start off by saying that this is a beautiful beach resort. However, I was there for business meetings and didn't have a good experience. The first room I was put in - the AC didn't work, there was no wifi in the room and shower had no pressure. Went to call the front
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Date of stay: September 2019
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Nov 6, 2019
Dear Nattysimps, Thank you for your recent stay with us at the Mystique Royal St. Lucia. We do value and appreciate your review and comments, and we are committed to resolving all guests' issues and concerns. We are dedicated to providing a product that exceeds our guests' needs and expectations in every way possible, making your holiday one of comfort, relaxation and pleasant memories. It is disappointing however, to hear that you were not completely satisfied with your vacation with us and that some experiences with us have marred your memories of the resort. Be assured that your suggestions for upgrading and improvements will be addressed. Thank you for your comment on the beauty of our resort. It is our sincerest hope that you would reconsider your decision and visit us in the near future. Warmest Regards, Brian Sang General Manager
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