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Window View - Picture of Secrets Playa Mujeres Golf & Spa Resort, Punta Sam

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From Review : service was not what I expected of Secrets Playa Mujeres Golf & Spa Resort
service was not what I expected
seaweed wall on beach next to hotel
Bad experience
No lo recomiendo..fatal..
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Other Recent Reviews

December 2023
cdhjr1 wrote a review Mar 2018
7 contributions3 helpful votes
We had a hard time getting wine delivered to our room. The concierge originally told us they dont allow alcohol to be delivered to the room. I had to go through the VIP rep to get it ordered. The tablets in the rooms dont work correctly, I recommend calling the old fashioned
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Date of stay: March 2018
Response from Samuel C, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort
Responded Oct 4, 2018
Dear cdhjr1, Thank you so much for sharing on TripAdvisor the details of your personal experience at our all-inclusive and adults only resort in the Mexican Caribbean. We are really glad to know how much you liked our beautiful beach and fantastic service, as well the delicious food from our all-inclusive restaurants. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. Hope we have the pleasure of welcome you again, this is your home at the Mexican Caribbean. Kind regards,
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