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Pool - Picture of Secrets Playa Mujeres Golf & Spa Resort, Punta Sam

Photo: Pool

From Review : Private pool room is amazing! of Secrets Playa Mujeres Golf & Spa Resort
Private pool room is amazing!
Reserving of sun beds and pool floats by the early hours every morning - definitely needs better
Vista desde las habiatciones edif 3.
100 % recomendable
Suite 3422
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Tropicsgirl101 wrote a review Sep 2017
Omaha169 contributions69 helpful votes
4.0 of 5 bubbles
My husband and I stayed at SPM from Aug. 30 to Sept. 8. The resort is beautiful with 3 pools and multiple hot tubs. The resort is in sections with many of the restaurants being in a different area of the resort. You can ride a golf cart back and forth. We never had to wait long
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Date of stay: September 2017
Response from Gerardo G, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort
Responded Sep 25, 2017
Dear Tropicsgirl101, We appreciate you took the time to share a post of your recent experience with us. It is important for us to improve in our opportunity areas. Our resort offers golf kart transfer 24-hours through our building as we are featured with two protected areas of indigenous flora and fauna. We are glad to know that you enjoyed our spectacular views of the turquoise waters of the Caribbean Sea, moreover, that we met your accommodations expectations, and specially our sparkling pools that include a relaxing free-form pool and an ocean front infinity pool, plus four whirlpools – two overlooking the Caribbean Sea. Limitless access to gourmet à la carte dining options without reservations required, are offered in our resort. We are happy to know you were satisfied with our food and beverage service. However, we regret not fulfilling your pool and beach service ideals. Our resort has a norm that if lounge chairs and cavanas are reserved for more than 30 minutes, our staff will take matters immediately on it. We invite our dear guests to let us know if something being out of what characterizes our brand is taking place. We sincerely apologize for the inconvenience you had to experience in your anniversary, our staff strives to deliver to our dear guests remarkable moments. Please be certain that we have taken your comments seriously and we will ensure that situations like these will not happen in the future. On the other hand, please know that we feel very sorry to hear the mosquitoes caused you inconveniences during your stay. I am glad to inform you that we pay for a professional service of fumigation to spread with a thermos nebulization on the external areas, hallways every day at certain hours, in addition to periodically fumigate the suites. Please be assured that we are committed to find alternate ways to control this issue without any environmental damages and according to the Rainforest Alliance policies. Once again, thank you for your feedback as it motivates us to keep providing an exclusive experience and helps us to take the necessary measures to prevent recurrences in the future. We look forward to welcome you back and offer you a memorable experience. Kind regards,
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