Dear Aroseallen, Warm Greetings to you from sunny Jamaica, Thank you so much for sharing your vacation experience with us. We appreciate your positive comments about the delicious meals which were served as well as the staff who displayed courtesy. As a five star resort we take great pride in the level of service we extent to our guest as it is important that all our guest have perfect vacation experience. We apologize to you for the inconveniences experienced, and we invite you to visit us again in the near future so that you may experience firsthand the improvements made. Regards,