Dear Lynne D, Thank you kindly for the lovely comments following your recent stay at the Contessina Hotel! As we constantly aim for brilliant & genuine service, it is delightful to know that we succeeded in our aim on this occasion. I have just shared your comments with our teams and they are thrilled to hear that they continue to make such a difference to your stays with us. It was a pleasure to welcome you as our valued guest and we would be delighted to host you again. Kind regards, Contessina Hotel Team