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Interior - Picture of Seafield Hotel & Spa Resort, Ballymoney

Photo: Interior

From Review : Our second visit a major disappointment of Seafield Hotel & Spa Resort
Our second visit a major disappointment
Our second visit a major disappointment
Pork Belly with Prawns
Piacevole
Beautiful Sunrise March 24th at Seafield
18th green
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Irishholidaymakers2 wrote a review Jul 2016
Naas, Ireland417 contributions104 helpful votes
+3
our problems started on check in, we had a gift voucher for 100 euro which the receptionist told us had already been redeemed, which was totally incorrect , we asked her to re check the voucher with no joy, we agreed to leave the balance of the voucher outstanding till check out
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Date of stay: June 2016
Response from SeafieldHotel, Sales & Marketing Manager at Seafield Hotel & Spa Resort
Responded Jul 15, 2016
Dear Reviewer, Thank you for taking the time to leave us your feedback on your recent stay. I am very happy to hear that you highly regard our award-winning Oceo Spa and that you enjoyed our accommodation, the hotel's atmosphere, the delicious cuisine and the attentive restaurant service received. I am sorry to learn of your check-in experience and your bedroom allocation. I believe that our General Manager, Michéal Cunningham contacted you directly after your stay to address these grievances. As you highlighted, Michéal apologized for the inconvenience caused and I wish to confirm that we are addressing the issues you have raised to ensure that this confusion does not arise in the future. Our intimate 2AA rosette Greenroom Restaurant is our renowned fine dining option at the hotel. The diverse and varied menu showcases the freshest of local ingredients and whilst a minority of the dishes include supplements, we hope that the overall menu selection caters for all tastes and preferences. Your feedback is important to us and we wish to thank you for it. Please do contact us in advance of your next stay as we would love to welcome you back to Seafield on another occasion in the future, where I am sure we will exceed your expectations. Kind Regards, Kate
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