Dear jaydecay, On behalf of the Management Team, I would like to thank you for your feedback. Your feedback is vast important to us as we aim to maintain our service standards and go above and beyond. We are really glad that our facilities have met with your expectations. The staff members you mentioned will be recognized and thank you for giving them a pride. Once again thank you so much and we will be more than happy to welcome you again as our loyal guest to the Renaissance where our green resort meets mediterranean turquoise. Best Regards, Tamer Dolanay General Manager