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Pool - Picture of Sheraton Samui Resort, Chaweng

Photo: Pool

From Review : Beware! Noisy hotel of Sheraton Samui Resort
Beware! Noisy hotel
Bring your ear plugs and patience
DISAPPOINTING STAY DUE TO THE RESORT TERRAIN AND ALL THE STEPS.
Bring your ear plugs and patience
DISAPPOINTING STAY DUE TO THE RESORT TERRAIN AND ALL THE STEPS.
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Eliska03 wrote a review Dec 2018
Prague, Czech Republic124 contributions14 helpful votes
+5
We stayed in Sheraton Koh Samui with my husband for 5 nights 24-29.12.2018. Since we were on the island for some time, we had a chance to check the resort beforehand and we really like the grounds - very green with nice pool at the beach and beach, where you can also walk a
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Date of stay: December 2018
Response from SheratonSamui, General Manager at Sheraton Samui Resort
Responded Jan 1, 2019
Dear Eliska03, Thank you for taking the time to share your review on TripAdvisor. It was nice to know that you enjoying our grounds and pools as well as the breakfast buffet which we definitely proud of!. However, we are very sorry your experience on this occasion did not meet your expectation. We have discussed your experience with our management team who will take the necessary steps to improve the certain areas that you have mentioned. Regarding for the issue of our neighbourhood, this was in fact held by an independent business on their private property and the public beach area, which was completely outside our control and equally share your annoyance. We are very sorry about this situation having occurred which created an understandably disappointing experience during your stay with us. We hope to welcome you back again here in Sheraton Samui Resort with more serene and relaxing environment. Warm regards, Michael Grimmer Hotel Manager
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