Dear Guest, Thank you for taking the time to recommend Elephant Reach - Yala on Trip Advisor. We are delighted to read that you enjoyed your visit and I appreciate you highlighting the features you liked most. Your comments are very much valued. We really appreciate your comments regarding our customer service and staff. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We truly look forward to welcoming you back again soon. Sincerely, Isuranga Perera Reservations & Ecommerce Executive