Dear Jessikah L The comments of our clients are the pivot to toward our quality of service, thanks of your opinion we can solve our troubles and failures and we can increase our stronger points. Its positive and negative feedback will help us to improve our weaknesses and to increase the quality of our services. Your opinions are really detailed and useful for our daily work, we thanks for your suggestions in all the places you have mentioned. You can rest assured that your remarks will be taken into consideration and we will do our best to improve in the points by you indicated. Finally, it would be an honor for us if they give us a new opportunity to demonstrate the quality of the services and staff of our hotel.