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Beach - Picture of Iberostar Daiquiri, Cayo Guillermo

Photo: Beach

From Review : Good experience of Iberostar Daiquiri
Good experience
It is so beautifull
Descansando en la playa del hotel
Beautiful Beach
Susan H wrote a review Feb 2016
99 contributions25 helpful votes
3.0 of 5 bubbles
Like most resorts of this sort, it claims to be a 4 star but is really more like a North America 2.5 or 3 star. The food and drinks were as bad as advertised but we were able eat by sticking to the egg station for breakfast and the barbecue and grill stations for lunch and
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Date of stay: February 2016
Response from Fernando M, Manager at Iberostar Daiquiri
Responded Feb 26, 2016
Dear Guest, First of all we would like to express our gratitude for the time and effort that you spent to share your personal impressions on your recent stay at our IBEROSTAR Daiquiri as your feedback helps us know the areas which could still do with some improvement to exceed our guests’ expectations. Although we sincerely lament reading that your stay at our IBEROSTAR Daiquiri was not as enjoyable as it could have been, we would like to thank you for sharing your observations with us because this gives us the opportunity to make improvements and offer all our guests a better service, which ultimately is the goal of IBEROSTAR. In the other hand, we are grateful for you to highlight the kindness of our staff, their professionalism and genuine helpfulness are indeed one of our main strengths and we will not fail to share your kind comments with the entire team. Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations to make sure that you book an IBEROSTAR hotel that can make all your wishes come true. Best Regards, Online Reputation Manager
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