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Interior - Picture of Yellow Bird Hotel, Barbados

Photo: Interior

From Review : Great location of Yellow Bird Hotel
Great location
Great location
Mellow Yellow
Mellow Yellow
Mellow Yellow
Mellow Yellow
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JustRose_CH wrote a review Nov 2019
Basel, Switzerland2,124 contributions252 helpful votes
+3
I’d love to give a higher score but overall, all things considered, this was not more than a 3* experience. Plenty of details below if you’re in for the read! I’ll start with the best bits: the location at the start of the st Lawrence gap was perfect. The gap is full of good
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Date of stay: November 2019
Response from Operations Y, Manager at Yellow Bird Hotel
Responded Nov 25, 2019
Thank you so much for taking the time out to leave us a review. We too would have loved to score higher, however we greatly appreciate your review and thank you for sharing as we strive to ensure all of our guests are happy and comfortable while on our beautiful island and of course staying with us here at the hotel. I am thrilled you enjoyed our location, services and amenities as well as our restaurant and all that The Gap has to offer. It’s wonderful that Monique was able to assist you and that you found her to very helpful during your stay. With regards to your room booking, you are indeed correct- your reservation for a studio was made in September. Unfortunately upon your arrival the assigned room was indeed unavailable and the Front Desk Agent immediately contacted our reservations department to rectify the issue which unfortunately took longer than expected. I would like to take the opportunity to once again apologize for the delay at check –in. Your experience has been discussed with our reservations team and they are making every effort to assure this does not reoccur. Once the reservation and your room were sorted, you were checked into a one bedroom suite for the night and Barry at Front Desk explained the next steps and mentioned you would be contacted in the morning regarding the room change. The following day, the Front Desk agent did indeed contact you at 9:30 am and offered assistance to make the room change as effortless as possible for you. Whenever we have a room change, guests go to the beach or on a tour and a member of our team takes their bags to the new room once it is ready. However, she reported that you preferred to move your items over to your new room yourself. I am happy to hear that you found our housekeeping team to be friendly. I spoke with the Room Attendant who cleaned your room and she assured me that she did indeed change your towels every two days during your 6 day stay. As a Green Globe certified property, we are committed to conserving water in our quest to help save the environment, however we do understand that each guest has a preference. We encourage our guests to leave any towels they would like changed on the floor and/or communicate any request with Front Desk. I also mentioned the floors with the Room Attendant. Please note that these are swept and mopped daily but are not vacuumed as they are tiled. She suggested that we place an additional mat at the patio entrance door on our ground floor rooms, like the one you stayed in. This would limit the additional tracking of dust, mud etc from the garden and pool deck areas. Thank you again for sharing your experience with us we greatly appreciate your feedback and look forward to welcoming you again soon.
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