Dear Gareth, Thank you for sharing your comments and for choosing to stay with us for your holidays. We are sorry to hear that you were not pleased and that we didn’t manage to meet your expectations. Hopefully you contacted the reception with any issues so that they could address them and make your stay more pleasurable. Unfortunately it was during your holiday that a strong storm hit the Kos island and you had to move room in the middle of the night. We apologize that there was no room which would have been ready at this hour. We appreciate your feedback and we do thank you for your positive comments regarding our staff. Once again thank you for staying at the Blue Lagoon Resort and we hope to welcome you back to one of our hotels. Yours sincerely, The Hotel Management