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From Review : Just okay of JW Marriott Hotel Macau
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+4
Went there last week for anniversary celebration but I was pretty much disappointed with the service. I've encountered with some unexpected problems with some special requests before arrival. Although everything was fixed but still the explanation from their side was…
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Date of stay: March 2017
Response from JW M, General Manager at JW Marriott Hotel Macau
Responded Mar 27, 2017
Dear Heidi C Thank you so much for sharing your recent experience at JW Marriott Hotel, Macau. It is our pleasure of being a part of the celebration for your anniversary celebration. Please allow me to extend our sincerest apologies for the inconvenience and disappointments on the turn down services and amenities arrangement during you stay. We have well acknowledged that the issue has reflected to our concern department. I will definitely pass your nice compliments to Ciccy, I’m sure she will be very pleased to hear from you. We look forward to sharing our improvements with you on your future visit and extending to you the complete JW Marriott, Macau experience. Best Regards, Gary Fung General Manager
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