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Window View - Picture of Sheraton Grand Macao, Macau

Photo: Window View

From Review : TRY YOUR LUCK WITH THE SHERATON GRAND MACAU of Sheraton Grand Macao
TRY YOUR LUCK WITH THE SHERATON GRAND MACAU
twin
大而不精的一家喜来登
シェラトン・マカオホテル,コタイセントラル
Small Shower
这样的污点居然还能拿出来用
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Other Recent Reviews

Best Deal
November 2021
Constance C wrote a review May 2017
China216 contributions85 helpful votes
Although it is a 5-star establishment, it really depends on which wing you are staying at. We opted for a non-smoking room and were given a 16th floor room on Earth Tower. My friends wanted a high floor room and were given a 26th floor room at the same Tower. Another couple on
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Date of stay: May 2017
Response from SheratonMacao, Guest Experience Team at Sheraton Grand Macao
Responded May 16, 2017
Dear Constance C, Thank you for sharing your experience with us. We regret to learn that our hotel did not meet your expectation in several aspects that you have mentioned. Please be rest assured that we are addressing your comments across all relevant departments for their further review and investigation. We strive for improvements to ensure the same will not happen again. Once again, thank you for staying with us. We highly appreciate your comments as they will assist us in becoming better at what we do, and we hope for the opportunity to serve you again in the future. Warm regards, Guest Experience Team
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