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Window View - Picture of Sheraton Grand Macao, Macau

Photo: Window View

Outdated rooms, service not up to task, but very good location.
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sauraumpfa wrote a review Mar 2017
Wels, Austria1,463 contribution305 helpful votes
I am a regular Sheraton customer in many parts of the world, but this Sheraton needs serious upgrade. It started with a relatively bad reception where our group (all of them gold or higher members) was denied the usual room upgrade due to a booking through a website different
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Date of stay: March 2017
Response from SheratonMacao, Guest Relations Manager at Sheraton Grand Macao
Responded Mar 11, 2017
Dear sauraumpfa, Thank you for taking the time to share your comments with us on your recent stay. Please accept our apologies for not meeting your expectations. We would welcome a more detailed conversation on this so that we can address the areas where we fell short. We would be most appreciative if you could contact us directly at gr.macao@sheraton.com, so that we can learn more. Best regards, Guest Experience Team
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