Window View - Picture of Galaxy Hotel, Macau
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From Review : convenient hotel, service to be improved of Galaxy Hotel
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i went to Galaxy hotel for a short vacation in April 2017. first of all sth good about the hotel: nice spacious room, free mini bar, awesome wave pool( and staff in wave pools were super nice too, they greeted us all the time) super convenient (many shops and restaurants just…
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Date of stay: May 2017
Response from Galaxy Macau Q A, Manager at Galaxy Hotel
Responded May 16, 2017
Dear Guest, Thank you for your feedback. While we are pleased to read that you enjoyed our guest room and the wave pool, however, we are very sorry to keep you waiting during the check-in process and our staff did not communicate well with the guest. We hope that this will not hinder you from staying with us in the future. Best Regards, Nathan Yu Quality Assurance Manager
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