Pool - Picture of JOIA Paraiso by Iberostar, Playa Paraiso
Photo: Pool
From Review : Beautiful Facility. Great Service. But a few flaws. of JOIA Paraiso by Iberostar
ScarletKnight81 wrote a review May 2019
Washington DC, District of Columbia85 contributions17 helpful votesJust returned from a relaxing one week trip. This is a stunning resort and is kept immaculate in both cleanliness and facilities. The food and drinks in all of the restaurants and bars were good. Don't expect say NYC fine dining but nice food and great service. The beach…
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Date of stay: May 2019
Response from Quality Manager I, Quality Manager at JOIA Paraiso by Iberostar
Responded May 7, 2019
Dear guest, Thank you so much for taking the time to share your comments about your relaxing experience at Iberostar Grand Paraiso. We are so proud to read that our stunning resort, facilities and tasty gastronomic offer exceeded your expectations. Your complete satisfaction is our main priority, and we strive to provide unique and excellent experiences, and precisely for this reason, we create a program, The Club, to honor the loyalty of our repeat guests. Nevertheless, we regret to hear our program did not meet your satisfaction. We assure you that your observations will help us to identify our opportunity areas and therefore, enhance our service. Likewise, we would like to thank you for sharing your suggestions about our beach and entertainment activities, we will share your comments to our involved departments to take them into consideration. We truly hope you can give us a new opportunity to host you in the near future. Best regards, Quality Manager Iberostar Grand Paraiso
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