Beach - Picture of Iberostar Grand Paraiso, Playa Paraiso
Photo: Beach
From Review : Excellent of Iberostar Grand Paraiso
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+2
Arrived in lobby Lindo as we had booked and hector asked if we would like to upgrade free of charge to the grand. When we arrived by golf buggy to be greeted with champagne and friendly staff. The room was excellent, so clean and love the jacuzzi bath. Having venturing over to…
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Date of stay: June 2018
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded Jun 13, 2018
Dear guest, Firstly, we would like to thank you for taking the time to share your experience about your recent stay at IBEROSTAR Grand Paraiso. We feel elated to know how much you enjoyed the comfort of our suites and our tasty gastronomic offer, we are also proud to hear that our staff went above and beyond to pamper you and make you feel at home. Furthermore, we regret to read about the mishap you experienced, you can be sure that we will share your observations with the department involved in order to avoid this from happening again, nonetheless, we will like to formally apologize for the discomfort that this situation caused you. It is our hope to welcome you back once again to offer you another amazing experience. Sincerely, Quality Manager IBEROSTAR Mexico
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