Dear Guest, Thank you very much for your comments, We regret your experience with the insects in your room during your stay. They live naturally in our environment and we ensure that regular spraying takes place to keep them out of the hotel, however sometimes it can happen that they enter from the balconies and we are grateful for our client´s understanding when this occurs. On the other hand, thank you for your positive comments regarding our new area for kids and families and our popular rooftop terrace with its amazing views. We hope to see you again Best regards Manager, Hotel FAÑABE Costa Sur