Window View - Picture of Gran Tacande Wellness & Relax Costa Adeje, Tenerife
Photo: Window View
From Review : Tacande 3 stats of Gran Tacande Wellness & Relax Costa Adeje
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Other Recent Reviews
Always loved this place but now not so sure!
November 2023
A few adjustments would help
November 2023
+2
Very disappointed with few aspects.The is a massive site just behind a hotel which drawing lots of attention on your arrival.Main entrance is big but mostly occupied by buses and coaches when they providing lots of diesel fumes right where you walking the side walk which is…
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Date of stay: July 2016
Response from Calidad-Dreamplace, Director de Relaciones con Clientes at Gran Tacande Wellness & Relax Costa Adeje
Responded Sep 9, 2016
Dear ant1205, Many thanks for taking your precious time and sharing your experience in Dream Gran Tacande with us on TripAdvisor. First of all, we are delighted to hear that our main lobby looked great with a lot of space and that our service was very polite and useful with a lot of information at the arrival. All our staff work hard to provide our guests a great holiday. Furthermore, it is wonderful you found your rooms big and with many space. We are delighted our kitchen looked good for you and was full of different tastes. On the other hand, we are very concerned to know that we could not meet your expectations with few aspects. As you mentioned, on the half board our guests have to pay for the drinks. This is a standard and executed in most of hotels when you book half board. At the entrance of our hotel are only buses when new guests arrive or our guests booked an excursion to discover Tenerife, we are apologetic this was not as you expected. We are sorry that you did not like the fact you have to go to the common room to use an iron. On the other hand, we are apologetic that your patio door was not working really good we want to apologize for that inconvenience. However, if our guests have any concerns our staff deal with it immediately. Furthermore, we are concerned to read you expected our pool to be bigger. We have a big main pool, a children pool and as well as a whirlpool. As it is advertised on our website, all of our pools are salt-water pools. We are saddened that it did not appeal to you. Please rest assured that we have immediately addressed all your issues and are working hard to improve wherever possible. We hope you give us another opportunity to meet your expectations in Dream Gran Tacande. Kind regards,
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