Dear Valued Guest, Please allow us to express our concern that your experience did not meet your expectation. We would like to thank you for spending some of your precious time to share your review. However, we are a bit disappointed for not being able to meet all your expectations. Your points of improvement are noted for due attention & assure you that your next experience will be better than the previous one. Do give us another opportunity to serve you flawlessly. Warm Regards, Rasmi Ranjan Kar Guest Experience Manager