Dear 210emmaf, Thank you for the great review and for choosing Riu Hotels & Resorts! We're thrilled to hear that you had a great stay with us! It is always our main goal to archive customer satisfaction, so we always strive to deliver high standards and to ensure that all our guests leave with beautiful memories. We take note of your concern an please rest assured that we will forward your comment with our team as they will be more than happy to read it. We hope you will choose to stay with us again on your next visit. Perhaps you would like become a member of the Riu Class loyalty program. It is free and you will be rewarded for your loyalty as well enjoy exclusive benefits. Best regards, Hotel Riu Festival Online Reputation Manager