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Beach - Picture of Hotel Beatriz Playa & Spa, Lanzarote

Photo: Beach

From Review : where to start? the good the bad or the ugly? of Hotel Beatriz Playa & Spa
where to start? the good the bad or the ugly?
Food disgraceful
dirty taps
Stairs to rooms
en todos los rincones
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traceyloo327 wrote a review May 2016
London, United Kingdom459 contributions16 helpful votes
we were sold this holiday as a 4 star all inclusive, at booking we were not told there were extensive refurbishments or we might not have booked. it was my sons first trip abroad. we arrived and check in was fast and efficient, we were in our room within 15 minutes so top
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Date of stay: May 2016
Response from DireccHBeatrizPlaya, Responsable de Relaciones Publicas at Hotel Beatriz Playa & Spa
Responded Jun 4, 2016
Dear guest, Thank you very much for sharing the experience of your recent visit to Hotel Beatriz Playa & Spa**** on TripAdvisor, your comments will help us to improve our services. I was happy to read that you found our staff friendly and helpful, we are always try to give the best service to all our guests with no exception . Since we try to spoil our guests with a wide and varied selection of food , we are sorry to hear that we weren't able to satisfy your palate. Please remember for next time if you decide to visit us again,our Customer Service is available 24 hours to satisfy guests whishes . We truly hope to have the privilege to welcome you back in a near future. Kindest regards on behalf of our entire team, Amalia M. Rudisteanu
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